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CityGlide

Office: Si Phum

59.78/ 100 points

Pickup and delivery

Office & pickup: 242, 23 Manee Nopparat Rd, Si Phum, Mueang Chiang Mai District, Chiang Mai 50200, Thailand

City delivery and collection are offered free; confirm outlying locations.

Listed motorcycles

Motorcycle types listed: Urban scooters, Maxi scooters.

Models listed for this rental service

These models are recorded in the available sources; this is not a live availability list.

Urban scooters: Honda Click 125, Honda Giorno+ 125 ABS, Honda Click 160 ABS, Honda PCX 160 ABS, Honda ADV 160 ABS.

Maxi scooters: Honda ADV 350.

How the points add up

Motorcycle and route fit5.75 / 9
Booking and paperwork7.00 / 11
Prices and deposits10.25 / 15
Preparation and servicing6.61 / 20
Equipment and luggage3.85 / 6
Cover and problem-solving8.08 / 16
Changes and returns3.75 / 5
Longer-trip arrangements5.50 / 7
Pickup and practicalities4.00 / 6
Google Reviews+5.00
Final Score59.78 / 100

Google Reviews: 5.0 · 203 reviews.

Rental conditions

Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.

Motorcycle and route fit9 possible points

Motorcycle range3.33 / 5

Motorcycle types listed: Urban scooters, Maxi scooters.

ABS-equipped options5.00 / 5

The model catalogue specifies ABS on the listed models other than Click 125.

Rider-specific advice5.00 / 5

The scooter finder considers height, weight, experience and plans; model guidance discusses a passenger and baggage.

Pre-rental test ride0.00 / 5

Information about this condition was not found in public sources.

Long-ride practicality5.00 / 5

The ADV 350 is described with two-person touring comfort, an 11.7-litre tank, an estimated 350 km range and 48 litres of storage.

Model-year choice0.00 / 5

The operator says its motorcycles are less than a year old; this does not specify every motorcycle’s model year.

New and low-mileage options0.00 / 5

Information about this condition was not found in public sources.

Permitted travel area5.00 / 5

Unlimited distance is advertised, with Pai, Chiang Rai and Doi Inthanon expressly permitted.

Off-road permission0.00 / 5

Information about this condition was not found in public sources.

Booking and paperwork11 possible points

ID-copy handling5.00 / 5

The shop uses ID or passport photos for rental records. Its privacy policy explains why it keeps data for business and legal needs and how to request deletion.

Rider eligibility2.50 / 5

ID and licence requirements appear in the rental terms. Beginners are advised to learn first; the ADV 350 is recommended for experienced riders.

Terms before commitment5.00 / 5

Public terms explain document requirements, damage responsibilities and optional cover.

Cancellation and no-shows2.50 / 5

Standard cancellation charges are 10% more than seven days ahead, 30% at two to seven days, 50% from one hour to two days, and 100% closer to pickup or for a no-show. Flexible terms are an optional extra; clarify the one-hour boundary.

Reserved-bike substitutions0.00 / 5

Information about this condition was not found in public sources.

Booking confirmation0.00 / 5

Payment is followed by confirmation. ASAP delivery is advertised in 10–30 minutes; scheduled bookings need an hour’s notice and same-day online booking closes at 19:00.

Copies of rental documents5.00 / 5

Confirmation is emailed; the digitally signed handover contract is also sent to your inbox.

Direct rental contact5.00 / 5

Rental support is available through WhatsApp and the contact page.

Walk-in arrangements5.00 / 5

Walk-in enquiries are welcomed.

Paperwork process5.00 / 5

The handover uses a digital signature on the team’s device.

Prices and deposits15 possible points

Taxes and added charges0.00 / 5

Conditional delivery and late fees are published, but some FAQ and model-page wording differs. Confirm any outlying delivery charge and the final return deadline before payment.

Published rental rates5.00 / 5

Daily prices are published for each scooter model; use the selected model and dates to establish the final rental total.

Deposit amount3.13 / 5

The deposit is THB 2,000 for ordinary scooters and THB 5,000 for the ADV 350.

Keeping your passport5.00 / 5

Original passports are not held as security.

Deposit release and deductions2.50 / 5

The shop returns deposits after unpaid bills and damage charges are dealt with. Challenge any deduction within seven days. The shop sends the service-centre invoice when it tells you the repair cost.

Deposit payment and currency2.50 / 5

Deposits accept cash, card and PromptPay.

Rental payment methods5.00 / 5

Rental payments accept cash, card and PromptPay; the online service also advertises Apple Pay, Google Pay and Bitcoin.

Longer-rental savings5.00 / 5

Published discounts are 15% for 7–27 days and 25% for at least 28 days.

Preparation and servicing20 possible points

Checks before collection0.00 / 5

The terms promise a roadworthy motorcycle at handover.

Collection and return records2.50 / 5

Renters are told to take clear collection photographs or video, including the fuel level; the operator also records condition and inspects returns.

Scheduled servicing0.00 / 5

The stated service interval is 2,000 km.

Brake-fluid maintenance0.00 / 5

Information about this condition was not found in public sources.

Suitable parts and supplies5.00 / 5

The operator specifies original parts and servicing exclusively at official Honda centres.

Specialist repair facilities5.00 / 5

Servicing is assigned to official Honda centres.

Servicing and wear costs2.92 / 5

The shop pays for mechanical failures you did not cause. You pay for punctures under its tyre policy.

Vehicle papers and cover1.50 / 5

Basic government insurance is included.

Equipment and luggage6 possible points

Helmets and fit4.17 / 5

Two helmets are included, with five sizes including children’s sizes.

Clothing and boots0.00 / 5

Information about this condition was not found in public sources.

Rain gear and first aid5.00 / 5

A first-aid kit and the stated rider rain protection are supplied.

Phone mounts5.00 / 5

A vibration-reducing wireless-charging phone mount is included.

Included top boxes0.00 / 5

Top boxes on applicable PCX 160, ADV 160 and ADV 350 rentals are charged separately; the published offer is THB 60/day with longer-hire discounts.

Side cases and bags0.00 / 5

Information about this condition was not found in public sources.

Luggage straps5.00 / 5

Bungee cords are free on request.

Baggage storage0.00 / 5

Bags can be left at the shop during a Pai or mountain trip; ask whether a storage fee applies.

Cover and problem-solving16 possible points

Medical cover0.00 / 5

Basic medical cover is stated at THB 30,000 each for rider and passenger.

Roadside help and recovery5.00 / 5

For a mechanical failure you did not cause, the shop can send a technician and take the bike to a service centre.

Fault-related replacement5.00 / 5

If a fault you did not cause stops your rental, the shop provides another bike without an extra rental charge.

Help arranging repairs5.00 / 5

The team arranges assistance and service-centre repairs for mechanical failures.

Repair charges and estimates3.00 / 5

Damage charges use the official Honda invoice plus an administrative or transport fee of THB 500–2,000.

Theft and lost keys2.50 / 5

The terms explain your responsibility for keys and helmets, including a THB 4,000 lost-key charge, and your responsibility for theft.

Help with insurance claims0.00 / 5

Information about this condition was not found in public sources.

Help after a collision5.00 / 5

After a collision, contact the team immediately and take scene photographs; it gives next-step guidance and handles the scooter.

Complaint escalation0.00 / 5

Raise any dispute about your deposit within seven days. The terms describe arbitration, where both sides agree who will decide the dispute.

Changes and returns5 possible points

Early-return refunds5.00 / 5

Only the optional Flexible package refunds unused time. The price is recalculated for each 24-hour block you have started. Standard bookings receive no early-return refund.

Remote extensions5.00 / 5

Extend in the dashboard or through telephone, email or WhatsApp, subject to availability.

Motorcycle changes0.00 / 5

A swap may be offered if the motorcycle is booked by someone else after your original return time; confirm the replacement rate.

Return-time allowance0.00 / 5

The terms charge 25% of the daily price per late hour, minimum THB 200. The FAQ mentions possible charges after 30 minutes; confirm the deadline.

Longer-trip arrangements7 possible points

Support during longer trips5.00 / 5

Help with mechanical problems is offered in the permitted riding area. Within that area, the shop also offers another bike if a fault you did not cause makes yours unusable.

Trip luggage equipment1.25 / 5

Applicable top boxes cost extra; bungee cords are free on request.

Itinerary-specific advice5.00 / 5

The bike finder considers your size, experience and route. The ADV 350 description covers comfort when riding with a passenger, range and luggage.

Passenger arrangements5.00 / 5

Two helmets are included, with medical cover stated at THB 30,000 each for rider and passenger. Selection guidance discusses shared load.

Test ride before departure0.00 / 5

Information about this condition was not found in public sources.

Storage during a trip0.00 / 5

You can leave bags at the shop during longer trips. The published information does not confirm whether storage is free.

Extensions while travelling5.00 / 5

The dashboard or support team can arrange an available extension without returning to the shop.

Changes between trip stages0.00 / 5

A replacement may be offered between bookings; confirm any equivalent-model or upgrade price before accepting.

Routes and travel guidance5.00 / 5

The website provides route, road-safety and preparation guides.

Pickup and practicalities6 possible points

Local pickup options5.00 / 5

The listed shop is at 242/23 Manee Nopparat Road, Si Phum. City delivery and collection are offered free; confirm outlying locations.

Regular opening hours5.00 / 5

Published pickup, delivery and return hours are 08:00–20:00 daily.

Out-of-hours arrangements0.00 / 5

Information about this condition was not found in public sources.

Fuel return policy5.00 / 5

The normal arrangement is full-to-full unless otherwise agreed. Missing fuel is charged at THB 50 per bar, or THB 100 for ADV 350.

Parking and Wi-Fi0.00 / 5

Information about this condition was not found in public sources.

General customer help5.00 / 5

The rental team offers direct help with questions and changes.

External review profile5.00 / 5

A public business profile identifies this rental operation.

Sources