CityGlide

Automatic Honda scooters are offered, from the Click 125 to the ADV 350. Manual motorcycles are not rented.

The scooter finder matches your height, weight, riding experience and plans. The team can also help you choose directly.

The fleet is advertised as under one year old.

There is no mileage limit. Riding to Pai, Doi Inthanon and Chiang Rai is permitted.

A passport or Thai ID is scanned or photographed for rental records and the agreement. Personal data is retained for its stated purposes or until a deletion request, subject to consent and legal-retention requirements. Contact [email protected] for data requests.

Bring a passport or Thai ID. Do not rent before learning the basics of riding; the ADV 350 is for experienced riders and requires a Thai motorcycle licence or an IDP with motorcycle category. A valid motorcycle licence must be shown at handover for optional All-Risk cover.

Rental terms and financial responsibilities are available before booking. Basic cover leaves you responsible for scooter damage up to replacement value and third-party property damage. Optional All-Risk limits scooter damage and theft liability to the deposit, but is void without a valid motorcycle licence at handover; its fee is then refunded and Basic cover applies.

Standard cancellation charges are 10% more than 7 days ahead, 30% at 2–7 days, 50% under 2 days but over 1 hour, and 100% under 1 hour or for a no-show. Being unreachable for 5 minutes at delivery can count as a no-show. Flexible cancellation, bought only when booking, costs 10% of rental price (minimum THB 150): cancellation more than 1 hour ahead refunds the rental; later cancellation or a no-show costs the first day at the standard daily rate. Confirm the rule at exactly 1 hour. The option fee is non-refundable; standard refunds may also lose transaction fees.

CityGlide may cancel or change a reservation if the selected scooter is unavailable because of technical problems or force majeure. Scooter colour is a preference, not a guarantee.

Online bookings are confirmed by email after payment succeeds, with access to a booking dashboard and delivery tracking. Delivery location and return time can be changed up to 1 hour before the scheduled time.

The electronic rental agreement is signed at handover and emailed immediately. Online bookings also receive an email confirmation.

Contact the rental team by phone or WhatsApp on +66 82 846 6014, or email [email protected].

Walk-in rentals are welcome. For a pre-booked collection, select Store Pickup at checkout.

Complete the rental agreement electronically at handover; a copy is emailed immediately.

All-Risk cover, a top box and Flexible cancellation are optional paid extras.

Daily, weekly and monthly rental prices are published for the listed scooters.

The refundable deposit is THB 2,000 per scooter, or THB 5,000 for the Honda ADV 350. Pay it at handover, or with the rental payment when booking at the shop.

You keep your original passport throughout the rental; only a copy is taken.

The deposit is returned at the end of the rental if the scooter is in the agreed condition and no debts remain. Damage, missing items and outstanding debts can be deducted. Notify CityGlide of any deposit-retention dispute within 7 calendar days of return.

Deposits can be paid in cash, by card or PromptPay at handover; Bitcoin is also listed for handover deposits.

Online rental payments accept credit/debit card and PromptPay. Shop bookings also accept cash.

Automatic duration discounts apply to rentals of 7–27 days and 28 days or more. First rentals can use code FIRSTRIDE10 for a first-ride discount.

CityGlide photographs the scooter at delivery and inspects it at return.

Scooters are serviced every 2,000 km at official Honda centres.

Servicing uses original parts at official Honda centres.

Mechanical problems can be taken to a service centre. Damage repairs use an authorised centre; the damage-repair arrangement specifies an official Honda invoice.

CityGlide pays for faults not caused by the rider. Rider-caused damage and punctures are charged to the renter, capped at the deposit with valid All-Risk cover. Punctured or damaged tyres must be replaced, including installation; plugs and patches are not accepted.

Basic government insurance is included with every rental.

Two helmets are included. Choose sizes at checkout, request several sizes for fitting, or try them at the shop; a poor fit can be exchanged free. Child sizes can be requested in the booking note. Lost or damaged helmets cost up to THB 2,000 each, with a receipt available on request.

A first-aid kit and two rain ponchos are included under the seat of every scooter.

A shockproof phone mount with wireless and wired charging is included on every scooter.

A removable top box is a paid extra for the PCX 160, ADV 160 and ADV 350.

Bungee cords are free; request them in your booking note or by message.

You can leave spare luggage at the shop while you ride.

Included Basic insurance covers rider and passenger medical expenses up to THB 30,000 each, conditional on a valid driving licence.

For a breakdown, contact CityGlide: a technician can come to you, or the scooter can be taken to a service centre.

If a fault not caused by you stops the scooter running, CityGlide provides a replacement free of charge.

Contact CityGlide for help arranging mechanical repairs or finding a repair shop for a puncture.

Without All-Risk, damage repairs are charged from the official Honda invoice plus a THB 500–2,000 transport/administration fee. The terms also allow another authorised service centre. Confirm how these fees apply if you buy All-Risk cover.

Keep the supplied key safe: losing it costs THB 4,000. Optional All-Risk covers scooter theft above the deposit when its licence condition is met.

After an accident, call or message CityGlide immediately and photograph the scene. The team will guide the next steps and handle the scooter.

Unused days are non-refundable without Flexible cancellation. With that option, started 24-hour periods from delivery to handback are charged at the standard rate for the actual rental length; the difference is refunded to the original payment method. The option fee remains non-refundable.

Extend remotely in the booking dashboard or by email, phone or WhatsApp, subject to scooter availability.

If the scooter is booked by another customer after your rental, CityGlide offers another available scooter and arranges a swap.

Tell CityGlide if you are running late. A fee may apply after 30 minutes; the terms allow 25% of the original agreed price per delayed hour, with a minimum THB 200 per hour. Confirm the calculation before relying on extra time.

For trips, bungee cords are free on request. Top boxes are paid extras on the PCX 160, ADV 160 and ADV 350.

Helmets for both rider and passenger are included, with child sizes available on request. Basic medical cover includes both people subject to the licence condition.

Luggage can stay at the shop while you travel to Pai or the mountains.

You can request an extension while travelling without visiting the shop, subject to availability.

Route and trip-preparation guidance is available for rides including the Samoeng Loop, Doi Suthep, Pai and the Mae Hong Son Loop.

Collect at 242/23 Manee Nopparat Road, Si Phum, or arrange free delivery and return within Chiang Mai city/Mueang Chiang Mai. Airport handovers use Door 1; Arcade Bus Station and railway-station delivery meet near the main entrance. For an address outside the city, contact CityGlide first to agree feasibility and any fee; an unapproved outside-city booking may be cancelled with a THB 300 charge.

Pickup, delivery and return are available daily, 08:00–20:00. Book online same-day delivery by 19:00; later same-day requests must be made at the shop.

Click 125 and ADV 350 rentals are delivered fully fuelled. Return with a full tank unless agreed otherwise; missing fuel costs THB 50 per gauge bar, or THB 100 for the ADV 350.

The team welcomes rental questions by WhatsApp, phone or email.