CityGlide
Office: Si Phum
Pickup and delivery
Office & pickup: 242, 23 Manee Nopparat Rd, Si Phum, Mueang Chiang Mai District, Chiang Mai 50200, Thailand
City delivery and collection are offered free; confirm outlying locations.
Listed motorcycles
Motorcycle types listed: Urban scooters, Maxi scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click 125, Honda Giorno+ 125 ABS, Honda Click 160 ABS, Honda PCX 160 ABS, Honda ADV 160 ABS.
Maxi scooters: Honda ADV 350.
How the points add up
| Motorcycle and route fit | 5.75 / 9 |
|---|---|
| Booking and paperwork | 7.00 / 11 |
| Prices and deposits | 10.25 / 15 |
| Preparation and servicing | 6.61 / 20 |
| Equipment and luggage | 3.85 / 6 |
| Cover and problem-solving | 8.08 / 16 |
| Changes and returns | 3.75 / 5 |
| Longer-trip arrangements | 5.50 / 7 |
| Pickup and practicalities | 4.00 / 6 |
| Google Reviews | +5.00 |
| Final Score | 59.78 / 100 |
Google Reviews: 5.0 · 203 reviews.
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range3.33 / 5
Motorcycle types listed: Urban scooters, Maxi scooters.
ABS-equipped options5.00 / 5
The model catalogue specifies ABS on the listed models other than Click 125.
Rider-specific advice5.00 / 5
The scooter finder considers height, weight, experience and plans; model guidance discusses a passenger and baggage.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality5.00 / 5
The ADV 350 is described with two-person touring comfort, an 11.7-litre tank, an estimated 350 km range and 48 litres of storage.
Model-year choice0.00 / 5
The operator says its motorcycles are less than a year old; this does not specify every motorcycle’s model year.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area5.00 / 5
Unlimited distance is advertised, with Pai, Chiang Rai and Doi Inthanon expressly permitted.
Off-road permission0.00 / 5
Information about this condition was not found in public sources.
Booking and paperwork11 possible points
ID-copy handling5.00 / 5
The shop uses ID or passport photos for rental records. Its privacy policy explains why it keeps data for business and legal needs and how to request deletion.
Rider eligibility2.50 / 5
ID and licence requirements appear in the rental terms. Beginners are advised to learn first; the ADV 350 is recommended for experienced riders.
Terms before commitment5.00 / 5
Public terms explain document requirements, damage responsibilities and optional cover.
Cancellation and no-shows2.50 / 5
Standard cancellation charges are 10% more than seven days ahead, 30% at two to seven days, 50% from one hour to two days, and 100% closer to pickup or for a no-show. Flexible terms are an optional extra; clarify the one-hour boundary.
Reserved-bike substitutions0.00 / 5
Information about this condition was not found in public sources.
Booking confirmation0.00 / 5
Payment is followed by confirmation. ASAP delivery is advertised in 10–30 minutes; scheduled bookings need an hour’s notice and same-day online booking closes at 19:00.
Copies of rental documents5.00 / 5
Confirmation is emailed; the digitally signed handover contract is also sent to your inbox.
Direct rental contact5.00 / 5
Rental support is available through WhatsApp and the contact page.
Walk-in arrangements5.00 / 5
Walk-in enquiries are welcomed.
Paperwork process5.00 / 5
The handover uses a digital signature on the team’s device.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
Conditional delivery and late fees are published, but some FAQ and model-page wording differs. Confirm any outlying delivery charge and the final return deadline before payment.
Published rental rates5.00 / 5
Daily prices are published for each scooter model; use the selected model and dates to establish the final rental total.
Deposit amount3.13 / 5
The deposit is THB 2,000 for ordinary scooters and THB 5,000 for the ADV 350.
Keeping your passport5.00 / 5
Original passports are not held as security.
Deposit release and deductions2.50 / 5
The shop returns deposits after unpaid bills and damage charges are dealt with. Challenge any deduction within seven days. The shop sends the service-centre invoice when it tells you the repair cost.
Deposit payment and currency2.50 / 5
Deposits accept cash, card and PromptPay.
Rental payment methods5.00 / 5
Rental payments accept cash, card and PromptPay; the online service also advertises Apple Pay, Google Pay and Bitcoin.
Longer-rental savings5.00 / 5
Published discounts are 15% for 7–27 days and 25% for at least 28 days.
Preparation and servicing20 possible points
Checks before collection0.00 / 5
The terms promise a roadworthy motorcycle at handover.
Collection and return records2.50 / 5
Renters are told to take clear collection photographs or video, including the fuel level; the operator also records condition and inspects returns.
Scheduled servicing0.00 / 5
The stated service interval is 2,000 km.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies5.00 / 5
The operator specifies original parts and servicing exclusively at official Honda centres.
Specialist repair facilities5.00 / 5
Servicing is assigned to official Honda centres.
Servicing and wear costs2.92 / 5
The shop pays for mechanical failures you did not cause. You pay for punctures under its tyre policy.
Vehicle papers and cover1.50 / 5
Basic government insurance is included.
Equipment and luggage6 possible points
Helmets and fit4.17 / 5
Two helmets are included, with five sizes including children’s sizes.
Clothing and boots0.00 / 5
Information about this condition was not found in public sources.
Rain gear and first aid5.00 / 5
A first-aid kit and the stated rider rain protection are supplied.
Phone mounts5.00 / 5
A vibration-reducing wireless-charging phone mount is included.
Included top boxes0.00 / 5
Top boxes on applicable PCX 160, ADV 160 and ADV 350 rentals are charged separately; the published offer is THB 60/day with longer-hire discounts.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps5.00 / 5
Bungee cords are free on request.
Baggage storage0.00 / 5
Bags can be left at the shop during a Pai or mountain trip; ask whether a storage fee applies.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Basic medical cover is stated at THB 30,000 each for rider and passenger.
Roadside help and recovery5.00 / 5
For a mechanical failure you did not cause, the shop can send a technician and take the bike to a service centre.
Fault-related replacement5.00 / 5
If a fault you did not cause stops your rental, the shop provides another bike without an extra rental charge.
Help arranging repairs5.00 / 5
The team arranges assistance and service-centre repairs for mechanical failures.
Repair charges and estimates3.00 / 5
Damage charges use the official Honda invoice plus an administrative or transport fee of THB 500–2,000.
Theft and lost keys2.50 / 5
The terms explain your responsibility for keys and helmets, including a THB 4,000 lost-key charge, and your responsibility for theft.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision5.00 / 5
After a collision, contact the team immediately and take scene photographs; it gives next-step guidance and handles the scooter.
Complaint escalation0.00 / 5
Raise any dispute about your deposit within seven days. The terms describe arbitration, where both sides agree who will decide the dispute.
Changes and returns5 possible points
Early-return refunds5.00 / 5
Only the optional Flexible package refunds unused time. The price is recalculated for each 24-hour block you have started. Standard bookings receive no early-return refund.
Remote extensions5.00 / 5
Extend in the dashboard or through telephone, email or WhatsApp, subject to availability.
Motorcycle changes0.00 / 5
A swap may be offered if the motorcycle is booked by someone else after your original return time; confirm the replacement rate.
Return-time allowance0.00 / 5
The terms charge 25% of the daily price per late hour, minimum THB 200. The FAQ mentions possible charges after 30 minutes; confirm the deadline.
Longer-trip arrangements7 possible points
Support during longer trips5.00 / 5
Help with mechanical problems is offered in the permitted riding area. Within that area, the shop also offers another bike if a fault you did not cause makes yours unusable.
Trip luggage equipment1.25 / 5
Applicable top boxes cost extra; bungee cords are free on request.
Itinerary-specific advice5.00 / 5
The bike finder considers your size, experience and route. The ADV 350 description covers comfort when riding with a passenger, range and luggage.
Passenger arrangements5.00 / 5
Two helmets are included, with medical cover stated at THB 30,000 each for rider and passenger. Selection guidance discusses shared load.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
You can leave bags at the shop during longer trips. The published information does not confirm whether storage is free.
Extensions while travelling5.00 / 5
The dashboard or support team can arrange an available extension without returning to the shop.
Changes between trip stages0.00 / 5
A replacement may be offered between bookings; confirm any equivalent-model or upgrade price before accepting.
Routes and travel guidance5.00 / 5
The website provides route, road-safety and preparation guides.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
The listed shop is at 242/23 Manee Nopparat Road, Si Phum. City delivery and collection are offered free; confirm outlying locations.
Regular opening hours5.00 / 5
Published pickup, delivery and return hours are 08:00–20:00 daily.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy5.00 / 5
The normal arrangement is full-to-full unless otherwise agreed. Missing fuel is charged at THB 50 per bar, or THB 100 for ADV 350.
Parking and Wi-Fi0.00 / 5
Information about this condition was not found in public sources.
General customer help5.00 / 5
The rental team offers direct help with questions and changes.
External review profile5.00 / 5
A public business profile identifies this rental operation.
Sources
- Rental booking and prices
- Rental questions
- Motorcycle catalogue
- Rental prices
- Official website
- Rental terms
- Contact and pickup
- How To Choose The Perfect Scooter For Your Chiang Mai Adventure
- Honda ADV350 model page
- The Ultimate Guide To Renting A Scooter In Chiang Mai Without Getting Burned
- Scooter-rental blog
- Google Maps / reviews
- Privacy policy
- Honda Click 125 model page
- Honda Giorno 125 Abs model page
- Honda Click 160 Abs model page
- Honda PCX160 Abs model page
- Honda ADV160 Abs model page
- Road Safety In Thailand Staying Safe On Your Scooter