Custom Garage
Location: Phuket
Pickup and delivery
A Kata/Karon location is matched by its public profile; delivery elsewhere in Phuket is priced by distance.
Listed motorcycles
Motorcycle types listed: Urban scooters, Road motorcycles.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda ADV 160.
Road motorcycles: Honda Gold Wing.
How the points add up
| Motorcycle and route fit | 2.00 / 9 |
|---|---|
| Booking and paperwork | 2.33 / 11 |
| Prices and deposits | 0.25 / 15 |
| Preparation and servicing | 2.40 / 20 |
| Equipment and luggage | 0.00 / 6 |
| Cover and problem-solving | 1.00 / 16 |
| Changes and returns | 0.38 / 5 |
| Longer-trip arrangements | 1.13 / 7 |
| Pickup and practicalities | 2.25 / 6 |
| Google Reviews | +3.00 |
| Final Score | 14.73 / 100 |
Google Reviews: 4.9 · 419 reviews.
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range3.33 / 5
Motorcycle types listed: Urban scooters, Road motorcycles.
ABS-equipped options0.00 / 5
Information about this condition was not found in public sources.
Rider-specific advice0.00 / 5
The team considers riding experience and preferences; a specific physical-fit assessment is not described.
Pre-rental test ride5.00 / 5
A free test ride is offered before committing to a motorcycle.
Long-ride practicality0.00 / 5
Information about this condition was not found in public sources.
Model-year choice0.00 / 5
Information about this condition was not found in public sources.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
Rentals and delivery are offered for exploring Phuket.
Off-road permission0.00 / 5
Adventure-style models do not establish permission for off-road riding.
Booking and paperwork11 possible points
ID-copy handling0.00 / 5
Information about this condition was not found in public sources.
Rider eligibility2.50 / 5
The published rental documents are a passport and category-A motorcycle licence.
Terms before commitment1.67 / 5
The public FAQ explains documents, security, test rides, maintenance and changing motorcycles.
Cancellation and no-shows0.00 / 5
Information about this condition was not found in public sources.
Reserved-bike substitutions0.00 / 5
Information about this condition was not found in public sources.
Booking confirmation0.00 / 5
Information about this condition was not found in public sources.
Copies of rental documents0.00 / 5
Information about this condition was not found in public sources.
Direct rental contact5.00 / 5
The rental team answers model and hire questions through direct messaging.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
Information about this condition was not found in public sources.
Published rental rates0.00 / 5
The ADV160 card displays a from-price of THB248 without a clear rental duration.
Deposit amount0.00 / 5
The FAQ says the deposit depends on the model, but the ADV160 card does not give an amount.
Keeping your passport0.00 / 5
A passport is required, but whether the original is held is not stated.
Deposit release and deductions0.00 / 5
Information about this condition was not found in public sources.
Deposit payment and currency0.00 / 5
Information about this condition was not found in public sources.
Rental payment methods0.00 / 5
Information about this condition was not found in public sources.
Longer-rental savings1.67 / 5
Group discounts use combined bike-days: three bikes for five days qualify for the fifteen-day tier.
Preparation and servicing20 possible points
Checks before collection3.00 / 5
A full service is promised before rental, followed by weekly checks.
Collection and return records0.00 / 5
Information about this condition was not found in public sources.
Scheduled servicing0.00 / 5
Weekly checks are promised, but the full manufacturer servicing schedule is not specified.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies0.00 / 5
Tyres are matched to motorcycle and riding style; manufacturer-approved parts and consumables are not expressly promised.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs0.00 / 5
Information about this condition was not found in public sources.
Vehicle papers and cover0.00 / 5
Information about this condition was not found in public sources.
Equipment and luggage6 possible points
Helmets and fit0.00 / 5
Information about this condition was not found in public sources.
Clothing and boots0.00 / 5
Training equipment belongs to the course package; ordinary rental riding clothing is not confirmed.
Rain gear and first aid0.00 / 5
Information about this condition was not found in public sources.
Phone mounts0.00 / 5
Information about this condition was not found in public sources.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
Information about this condition was not found in public sources.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Information about this condition was not found in public sources.
Roadside help and recovery0.00 / 5
Breakdown help is offered, but the operator does not promise transport for a bike that cannot be ridden safely.
Fault-related replacement0.00 / 5
Repair or replacement help is offered; free replacement for an uncaused fault is not guaranteed.
Help arranging repairs5.00 / 5
The team offers help to solve a breakdown or provide a replacement.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys0.00 / 5
Information about this condition was not found in public sources.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision0.00 / 5
Information about this condition was not found in public sources.
Complaint escalation0.00 / 5
Information about this condition was not found in public sources.
Changes and returns5 possible points
Early-return refunds0.00 / 5
Information about this condition was not found in public sources.
Remote extensions0.00 / 5
Information about this condition was not found in public sources.
Motorcycle changes2.50 / 5
Long-hire customers may change bikes every two days; each bike uses its model tariff for the total contract duration.
Return-time allowance0.00 / 5
Information about this condition was not found in public sources.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Information about this condition was not found in public sources.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice0.00 / 5
Information about this condition was not found in public sources.
Passenger arrangements0.00 / 5
Information about this condition was not found in public sources.
Test ride before departure5.00 / 5
A free test ride is available before the longer-trip rental decision.
Storage during a trip0.00 / 5
Information about this condition was not found in public sources.
Extensions while travelling0.00 / 5
Information about this condition was not found in public sources.
Changes between trip stages2.50 / 5
Changing to a different model during a long hire uses that model's rate for the overall rental duration.
Routes and travel guidance2.50 / 5
The beginner course offers theory and practical training; the course page says six days while the homepage says five.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
A Kata/Karon location is matched by its public profile; delivery elsewhere in Phuket is priced by distance.
Regular opening hours0.00 / 5
Information about this condition was not found in public sources.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy0.00 / 5
Information about this condition was not found in public sources.
Parking and Wi-Fi0.00 / 5
The public business profile lists customer parking.
General customer help5.00 / 5
Staff invite questions and help choose a motorcycle for the rider's experience.
External review profile5.00 / 5
External profiles match Custom Garage's name, website and 099 090 4617 phone.