Rossena Rental
Location: Koh Samui
Explore Rossena Rental in Koh Samui: listed motorcycles, pickup details, rental conditions and source links to check before booking.
Pickup and delivery
Confirm pickup or delivery directly with the company. We have not confirmed a pickup office for this rental service.
Listed motorcycles
Motorcycle types listed: Urban scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click 160.
How the points add up
| Motorcycle and route fit | 1.00 / 9 |
|---|---|
| Booking and paperwork | 5.50 / 11 |
| Prices and deposits | 8.98 / 15 |
| Preparation and servicing | 0.00 / 20 |
| Equipment and luggage | 2.00 / 6 |
| Cover and problem-solving | 2.50 / 16 |
| Changes and returns | 0.00 / 5 |
| Longer-trip arrangements | 0.94 / 7 |
| Pickup and practicalities | 3.00 / 6 |
| Google Reviews | +0.00 |
| Final Score | 23.92 / 100 |
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range1.67 / 5
Scooters are offered with a three-day minimum rental.
ABS-equipped options0.00 / 5
Rider-specific advice0.00 / 5
Pre-rental test ride0.00 / 5
Long-ride practicality0.00 / 5
Model-year choice0.00 / 5
New and low-mileage options0.00 / 5
Permitted travel area2.50 / 5
Rented vehicles must stay on Koh Samui.
Off-road permission0.00 / 5
Riding in mountainous or off-road terrain, in water or on beaches is prohibited.
Booking and paperwork11 possible points
ID-copy handling2.50 / 5
Provide clear copies of your passport and return flight ticket, and show the originals at delivery.
Rider eligibility2.50 / 5
Provide a valid driving licence before handover. Acceptance of an expired licence is at the operator’s discretion for highly experienced riders. Beginners and customers without the required documents may be refused.
Terms before commitment5.00 / 5
Booking accepts the rental terms. You are responsible for complete, accurate booking details and extra costs caused by errors. The terms also permit group photos or video taken during services to be used in advertising without separate consent.
Cancellation and no-shows2.50 / 5
Free cancellation is stated as 48 hours before hire, or 24 hours before the selected date for consumer bookings; confirm which applies. Later cancellation may cost the full rental. Illness cancellation requires a Thai/English medical certificate at least 12 hours before hire; retained payment fees are about 6.5% for cards or THB 300 for bank transfer, varying with exchange rates. Agreed refunds are processed within seven working days; consumer withdrawal promises immediate repayment, within three working days of notice, less transaction/processing fees, via the original method unless agreed otherwise. Operator-only cancellation refunds the full rental less those fees. No-shows may be cancelled and charged in full after 10–20 minutes. Email cancellation to [email protected], subject “Cancellation”.
Reserved-bike substitutions0.00 / 5
Booking confirmation0.00 / 5
Book next-day rentals by 19:00 Thai time. Provide the rental dates, delivery time and meeting point. All bookings require final provider reconfirmation; necessary changes normally require your prior consent.
Copies of rental documents2.50 / 5
Booking confirmation is sent by email.
Direct rental contact5.00 / 5
An English- and Thai-speaking contact person is available. Contact the rental team through its contact form or WhatsApp at +66 80 007 4365.
Walk-in arrangements0.00 / 5
Paperwork process0.00 / 5
Prices and deposits15 possible points
Taxes and added charges1.67 / 5
Advertised rental prices include tax. Credit-card payment adds 6.3%; PayPal adds 6.9%.
Published rental rates5.00 / 5
Daily, weekly and monthly scooter prices are available before booking.
Deposit amount5.00 / 5
Scooters require no money deposit.
Keeping your passport5.00 / 5
Your original passport is not held as a deposit; present it for inspection at delivery.
Deposit release and deductions0.00 / 5
Deposit payment and currency0.00 / 5
Rental payment methods3.75 / 5
Rental charges can be paid in cash on delivery, by credit card, PayPal or bank transfer. Non-THB invoices use the booking-day exchange rate, including requests made for another invoice date.
Longer-rental savings1.67 / 5
Two-month rentals receive a 10% discount; three-month rentals receive 15%.
Preparation and servicing20 possible points
Checks before collection0.00 / 5
Collection and return records0.00 / 5
The rental agreement records the vehicle’s existing condition before handover.
Scheduled servicing0.00 / 5
Brake-fluid maintenance0.00 / 5
Suitable parts and supplies0.00 / 5
Specialist repair facilities0.00 / 5
Servicing and wear costs0.00 / 5
Vehicle papers and cover0.00 / 5
Equipment and luggage6 possible points
Helmets and fit3.33 / 5
Two helmets are included with each scooter.
Clothing and boots0.00 / 5
Rain gear and first aid0.00 / 5
Phone mounts0.00 / 5
Included top boxes0.00 / 5
Side cases and bags0.00 / 5
Luggage straps0.00 / 5
Baggage storage0.00 / 5
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Scooter rental does not include third-party property-damage, own-damage or hospital-expense insurance. You are responsible for damage occurring during the rental.
Roadside help and recovery0.00 / 5
Fault-related replacement0.00 / 5
Help arranging repairs5.00 / 5
After damage is reported, the rental team can inspect the vehicle and arrange repairs or order parts as needed.
Repair charges and estimates0.00 / 5
Theft and lost keys0.00 / 5
Help with insurance claims0.00 / 5
Help after a collision5.00 / 5
Report accidents and damage immediately, including minor scratches rather than waiting until return. The operator will notify the police or insurer when necessary.
Complaint escalation2.50 / 5
Report complaints immediately by email, phone or WhatsApp. WhatsApp: +66 80 007 4365.
Changes and returns5 possible points
Early-return refunds0.00 / 5
Remote extensions0.00 / 5
Motorcycle changes0.00 / 5
Return-time allowance0.00 / 5
Each rental day is 24 hours from the selected delivery time. Return the vehicle to the same meeting point and at the same time as delivery.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Trip luggage equipment0.00 / 5
Itinerary-specific advice0.00 / 5
Passenger arrangements1.25 / 5
Test ride before departure0.00 / 5
Storage during a trip0.00 / 5
Extensions while travelling0.00 / 5
Changes between trip stages0.00 / 5
Routes and travel guidance2.50 / 5
A safety briefing is included at no extra charge.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
Free delivery and collection in Lamai and Chaweng start at three rental days. Eligibility for Bophut and Chaweng Noi is inconsistent; elsewhere on Samui the threshold is stated as either seven days or more than seven days. Confirm eligibility for your location and dates. Below the free-delivery threshold, collect from the store or pay an additional delivery fee. Mountainous and difficult-access meeting points, including steep roads and sea-view villas, are excluded.
Regular opening hours5.00 / 5
Office hours are Monday–Saturday, 08:00–19:00; closed Sunday. Delivery runs Monday–Saturday, 08:30–18:00.
Out-of-hours arrangements0.00 / 5
For departures outside office hours, return the vehicle the previous day by 18:00. Sunday-related returns must be made during Saturday office hours or on Monday from 08:00.