Rossena Rental
Location: Koh Samui
Pickup and delivery
Delivery/pickup is included for qualifying hires. The page differs on three-day areas and whether outer areas need seven or more than seven days; confirm your address and duration.
Listed motorcycles
Motorcycle types listed: Urban scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click 160.
How the points add up
| Motorcycle and route fit | 1.00 / 9 |
|---|---|
| Booking and paperwork | 6.25 / 11 |
| Prices and deposits | 8.98 / 15 |
| Preparation and servicing | 0.00 / 20 |
| Equipment and luggage | 2.00 / 6 |
| Cover and problem-solving | 2.50 / 16 |
| Changes and returns | 0.00 / 5 |
| Longer-trip arrangements | 0.94 / 7 |
| Pickup and practicalities | 2.00 / 6 |
| Google Reviews | +0.00 |
| Final Score | 23.67 / 100 |
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range1.67 / 5
Motorcycle types listed: Urban scooters.
ABS-equipped options0.00 / 5
Information about this condition was not found in public sources.
Rider-specific advice0.00 / 5
Information about this condition was not found in public sources.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality0.00 / 5
Information about this condition was not found in public sources.
Model-year choice0.00 / 5
Information about this condition was not found in public sources.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
The published scooter rules limit riding to Koh Samui.
Off-road permission0.00 / 5
Off-road use is prohibited in the scooter terms.
Booking and paperwork11 possible points
ID-copy handling2.50 / 5
Passport and return-flight copies are requested, with originals shown on delivery.
Rider eligibility2.50 / 5
The scooter terms request a licence, passport and return-flight copy; confirm the required motorcycle entitlement.
Terms before commitment5.00 / 5
Rental terms and scooter-specific inclusions are available before booking.
Cancellation and no-shows5.00 / 5
Cancel at least 48 hours before delivery without charge; later cancellation may cost the full rental. Proven-illness exceptions and processing fees are described in the general terms.
Reserved-bike substitutions0.00 / 5
Information about this condition was not found in public sources.
Booking confirmation0.00 / 5
Bookings remain subject to final confirmation by the provider.
Copies of rental documents2.50 / 5
Booking confirmation is sent by email.
Direct rental contact5.00 / 5
Rental enquiries are accepted by email, telephone or WhatsApp through the contact page.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges1.67 / 5
The product says tax is included. Payment-fee descriptions vary; obtain the final total before paying.
Published rental rates5.00 / 5
Minimum hire is three days. The displayed THB 1,050 figure has an ambiguous per-day label; obtain a confirmed total for your selected duration.
Deposit amount5.00 / 5
No money deposit is required for the Click offer.
Keeping your passport5.00 / 5
No original-passport deposit is required.
Deposit release and deductions0.00 / 5
Information about this condition was not found in public sources.
Deposit payment and currency0.00 / 5
Information about this condition was not found in public sources.
Rental payment methods3.75 / 5
The general terms accept cash, PayPal, credit card or bank transfer; confirm any processing fee.
Longer-rental savings1.67 / 5
Long-duration options advertise discounts; confirm the exact period, total and cancellation terms.
Preparation and servicing20 possible points
Checks before collection0.00 / 5
Information about this condition was not found in public sources.
Collection and return records0.00 / 5
The rental agreement records the vehicle’s condition before handover.
Scheduled servicing0.00 / 5
Information about this condition was not found in public sources.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies0.00 / 5
Information about this condition was not found in public sources.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs0.00 / 5
Information about this condition was not found in public sources.
Vehicle papers and cover0.00 / 5
The scooter terms exclude own-bike and third-party property damage; car-insurance promises do not apply.
Equipment and luggage6 possible points
Helmets and fit3.33 / 5
Two helmets are included.
Clothing and boots0.00 / 5
Information about this condition was not found in public sources.
Rain gear and first aid0.00 / 5
Information about this condition was not found in public sources.
Phone mounts0.00 / 5
Information about this condition was not found in public sources.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
Information about this condition was not found in public sources.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Scooter hospital expenses are explicitly excluded from the operator’s cover.
Roadside help and recovery0.00 / 5
Information about this condition was not found in public sources.
Fault-related replacement0.00 / 5
Information about this condition was not found in public sources.
Help arranging repairs5.00 / 5
Published scooter information offers inspection, repair and parts arrangements after damage is reported.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys0.00 / 5
Information about this condition was not found in public sources.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision5.00 / 5
Published scooter information says the operator contacts police or insurance when necessary after an accident.
Complaint escalation2.50 / 5
Report complaints or damage immediately by email, telephone or WhatsApp.
Changes and returns5 possible points
Early-return refunds0.00 / 5
Information about this condition was not found in public sources.
Remote extensions0.00 / 5
Information about this condition was not found in public sources.
Motorcycle changes0.00 / 5
Information about this condition was not found in public sources.
Return-time allowance0.00 / 5
Information about this condition was not found in public sources.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Information about this condition was not found in public sources.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice0.00 / 5
Information about this condition was not found in public sources.
Passenger arrangements1.25 / 5
Two helmets are supplied; medical cover is not included in the scooter terms.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
Information about this condition was not found in public sources.
Extensions while travelling0.00 / 5
Information about this condition was not found in public sources.
Changes between trip stages0.00 / 5
Information about this condition was not found in public sources.
Routes and travel guidance2.50 / 5
A safety briefing is included.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
Delivery/pickup is included for qualifying hires. The page differs on three-day areas and whether outer areas need seven or more than seven days; confirm your address and duration.
Regular opening hours0.00 / 5
Scooter delivery runs Monday–Saturday, 08:30–18:00; Sunday is excluded.
Out-of-hours arrangements0.00 / 5
If you leave outside office hours, the return instructions say to return the bike on the previous day the office is open.
Fuel return policy0.00 / 5
Information about this condition was not found in public sources.
Parking and Wi-Fi0.00 / 5
Information about this condition was not found in public sources.
General customer help5.00 / 5
The team welcomes rental questions through its contact channels.
External review profile0.00 / 5
Information about this condition was not found in public sources.