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APARTEL

Office: Bang Tao

42.48/ 100 points

Pickup and delivery

Office & pickup: 32 Soi Cherngtalay 16, Bang Tao, Phuket

Bang Tao has a walk-in office; Patong and other areas are served by arranged delivery.

Listed motorcycles

Motorcycle types listed: Urban scooters, Maxi scooters.

Models listed for this rental service

These models are recorded in the available sources; this is not a live availability list.

Urban scooters: Yamaha Fino, Honda Click 160, Honda PCX 160, Honda ADV 160, Yamaha NMAX 155.

Maxi scooters: Honda Forza 300, Yamaha XMAX.

How the points add up

Motorcycle and route fit6.25 / 9
Booking and paperwork4.79 / 11
Prices and deposits11.31 / 15
Preparation and servicing5.90 / 20
Equipment and luggage2.41 / 6
Cover and problem-solving4.25 / 16
Changes and returns1.25 / 5
Longer-trip arrangements3.06 / 7
Pickup and practicalities3.25 / 6
Google Reviews+0.00
Final Score42.48 / 100

Google Reviews: 5.0 · 17 reviews.

Rental conditions

Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.

Motorcycle and route fit9 possible points

Motorcycle range3.33 / 5

Motorcycle types listed: Urban scooters, Maxi scooters.

ABS-equipped options5.00 / 5

The listed XMAX model has ABS on both wheels and traction control.

Rider-specific advice5.00 / 5

The guide helps you check whether you can reach the controls, handle the bike’s weight and ride it confidently.

The guide asks about route, passenger and luggage before choosing a scooter.

Pre-rental test ride0.00 / 5

The guide describes checking the riding position with the engine off. A test ride before booking is not promised.

Long-ride practicality5.00 / 5

The XMAX listing describes a roomy passenger seat for longer rides.

The XMAX listing gives approximately 3.1 L/100 km and a 13-litre tank.

The XMAX has a stated 45-litre underseat compartment.

Model-year choice5.00 / 5

ADV160 and XMAX model year 2026 are listed.

The cheaper older NMAX monthly package includes servicing and wear-item replacement.

New and low-mileage options0.00 / 5

The XMAX is described as first-season; an unused, never-hired unit is not guaranteed.

Newer XMAX models cost more, but the operator does not promise a bike below a particular mileage.

Permitted travel area5.00 / 5

The XMAX may be ridden throughout Phuket.

Taking the XMAX into Phang Nga requires prior agreement with APARTEL.

Off-road permission0.00 / 5

The adventure-scooter description mentions dirt tracks, but the published rental terms do not say whether off-road riding is allowed.

Booking and paperwork11 possible points

ID-copy handling2.50 / 5

The passport details page is photographed to record the renter's identity.

Rider eligibility2.50 / 5

Show a passport; riding requires the appropriate motorcycle licence and any applicable IDP.

Terms before commitment3.33 / 5

The guide explains deposit options, how to record the bike’s condition and how to return it.

What you must pay for bike damage or theft depends on the written agreement; the full amounts and limits are not published.

Included Por Ror Bor covers limited bodily injury, not bike damage, theft or property damage.

Cancellation and no-shows0.00 / 5

Information about this condition was not found in public sources.

Reserved-bike substitutions2.50 / 5

For monthly hire, the confirmed selected model stays assigned for the agreed term.

Booking confirmation0.00 / 5

Information about this condition was not found in public sources.

Copies of rental documents2.50 / 5

Renters are told to keep an agreement copy; digital delivery of that copy is not promised.

The manager confirms booking dates and subsequent extensions in chat.

Direct rental contact5.00 / 5

The rental team answers model, price and availability questions through Telegram or WhatsApp.

Walk-in arrangements0.00 / 5

You can collect a scooter at the Bang Tao office without booking ahead. The operator does not say how availability changes by season.

Paperwork process5.00 / 5

The stated handover and paperwork time is about five minutes.

Prices and deposits15 possible points

Taxes and added charges0.00 / 5

The homepage advertises island-wide free delivery, while monthly terms limit it to an agreed local zone.

Published rental rates5.00 / 5

The Fino costs THB 250 per day for a 1–3-day hire.

The Fino's 7–11-day band costs THB 220 per day.

The Fino and Click 160 each have a THB 3,500 rate for 30 days.

Deposit amount3.13 / 5

The lowest listed cash security deposit is THB 2,500.

Cash security is model-specific: THB 2,500–5,000, confirmed before handover.

Keeping your passport5.00 / 5

You can leave a cash deposit and keep your original passport, or leave your passport as security.

Deposit release and deductions5.00 / 5

Cash security is returned in full when the scooter is returned in its original condition.

Possible new damage is compared with the handover video and deductions agreed in writing.

Deposit payment and currency1.25 / 5

Cash is accepted as scooter security.

Card payment is offered for rental charges; a card security deposit is not expressly offered.

Rental charges can be paid in foreign cash. The operator does not say whether a deposit can be left in foreign currency without conversion.

Rental payment methods3.75 / 5

Monthly rental can be paid in baht, dollars, euros or roubles at handover.

Card payment is available for the monthly rental charge.

Longer-rental savings5.00 / 5

The Fino weekly-band daily rate is THB 220, versus THB 250 for short hire.

The Fino's THB 3,500 monthly total is below 30 short-hire daily charges.

Each model has price bands for different rental lengths, so the booking duration determines the rate.

Preparation and servicing20 possible points

Checks before collection0.00 / 5

Customers are advised to inspect controls with staff; a shop mechanical check before every handover is not promised.

Collection and return records5.00 / 5

Renters can film and retain their own dated handover video.

The return condition is compared with the original video and a return record is requested.

Scheduled servicing0.00 / 5

For monthly rentals, oil changes are scheduled every 3,000 km.

Brake-fluid maintenance0.00 / 5

Information about this condition was not found in public sources.

Suitable parts and supplies0.00 / 5

Information about this condition was not found in public sources.

Specialist repair facilities0.00 / 5

Information about this condition was not found in public sources.

Servicing and wear costs5.00 / 5

Routine servicing during a monthly rental has no extra charge.

Monthly hire includes oil, brake pads and tyres as they wear.

Vehicle papers and cover1.50 / 5

Compulsory Por Ror Bor bodily-injury cover is included.

Equipment and luggage6 possible points

Helmets and fit3.33 / 5

A rider helmet is included without extra charge.

A second helmet is available on request without an extra hire charge.

Clothing and boots0.00 / 5

Information about this condition was not found in public sources.

Rain gear and first aid0.50 / 5

One raincoat is supplied; a second raincoat is not promised.

Phone mounts3.33 / 5

A phone holder is included.

Included top boxes0.00 / 5

A top box is mentioned for PCX/NMAX use; inclusion in the rental price is not explicit.

Side cases and bags0.00 / 5

Information about this condition was not found in public sources.

Luggage straps0.00 / 5

Information about this condition was not found in public sources.

Baggage storage0.00 / 5

Information about this condition was not found in public sources.

Cover and problem-solving16 possible points

Medical cover0.00 / 5

The public guide does not promise at least THB 300,000 of rider medical cover.

A separate THB 300,000 passenger medical limit is not published.

Roadside help and recovery2.50 / 5

For monthly rentals, servicing can be arranged at your location. Advertised replacement delivery times vary by coastal area.

Replacement delivery is described, but transport of an unsafe or disabled bike is not explicitly promised.

Fault-related replacement5.00 / 5

Monthly rental includes a replacement bike of the same class after a breakdown, without an extra rental charge. Days when the bike cannot be used are not counted as rental days.

Help arranging repairs5.00 / 5

The team arranges monthly servicing at the renter's location or swaps the scooter.

Repair charges and estimates0.00 / 5

Information about this condition was not found in public sources.

Theft and lost keys0.00 / 5

Information about this condition was not found in public sources.

Help with insurance claims0.00 / 5

Information about this condition was not found in public sources.

Help after a collision0.00 / 5

Information about this condition was not found in public sources.

Complaint escalation0.00 / 5

Information about this condition was not found in public sources.

Changes and returns5 possible points

Early-return refunds0.00 / 5

Information about this condition was not found in public sources.

Remote extensions5.00 / 5

A monthly extension is arranged through Telegram or WhatsApp before the return date.

Motorcycle changes0.00 / 5

Information about this condition was not found in public sources.

Return-time allowance0.00 / 5

Information about this condition was not found in public sources.

Longer-trip arrangements7 possible points

Support during longer trips0.00 / 5

Advertised support times apply to Phuket’s coastal areas. The operator does not say what support is available on approved trips to Phang Nga.

The local monthly replacement promise is not expressly extended to travel outside Phuket.

Trip luggage equipment0.00 / 5

Information about this condition was not found in public sources.

Itinerary-specific advice5.00 / 5

The route guide considers experience, rider fit, passenger and route conditions together.

The offered XMAX has a stated touring seat, 45-litre storage and fuel-use information.

Passenger arrangements3.75 / 5

Advice accounts for both people's weight, luggage, accessories and the actual model's limits.

Two helmets are included for rider and passenger.

Test ride before departure0.00 / 5

Information about this condition was not found in public sources.

Storage during a trip0.00 / 5

Information about this condition was not found in public sources.

Extensions while travelling5.00 / 5

Monthly extensions can be confirmed in chat while the rider keeps the scooter.

Changes between trip stages0.00 / 5

Information about this condition was not found in public sources.

Routes and travel guidance5.00 / 5

The west-coast itinerary links Bang Tao, Surin and Kamala, with optional further stops and a return plan.

Preparation guidance covers documents, condition records, fuel, luggage and return checks.

Pickup and practicalities6 possible points

Local pickup options5.00 / 5

Bang Tao has a walk-in office; Patong and other areas are served by arranged delivery.

Regular opening hours5.00 / 5

The website gives daily 08:00–21:00 hours, while the matched Google profile shows a 10:00 opening.

Out-of-hours arrangements0.00 / 5

Information about this condition was not found in public sources.

Fuel return policy0.00 / 5

Return fuel follows the written agreement; a full-to-full rule must not be assumed.

Parking and Wi-Fi0.00 / 5

Information about this condition was not found in public sources.

General customer help5.00 / 5

English- and Russian-speaking staff offer help with model choice and delivery arrangements.

External review profile5.00 / 5

The Google profile matches the Bang Tao address, website and phone number.

Sources