Enigma Phuket

ABS-equipped rental options are available; confirm the allocated motorcycle before booking.

Motorcycles must stay on Phuket. Travel outside Phuket or Thailand is prohibited; obtain an explicit written exception before relying on a suggested off-island itinerary.

Regular riding away from maintained paved roads is prohibited. Adventure-bike availability is not off-road permission.

A passport copy forms part of the security requirements for the listed smaller scooters. Ask how long the copy will be retained and how deletion can be requested.

Bring a valid non-probationary driving licence and the passport documents required for your motorcycle. The operator uses A1 for Scoopy/Filano, A2 for the listed midrange scooters, Full A for X-ADV and A2/A for TMAX. Forza 750 requirements conflict between A and A2/A; confirm the accepted licence and IDP documents before booking.

The minimum hire is four days (96 hours). Only contracted drivers may use the bike, with no more than two people including the rider. Reckless, impaired or criminal use, racing, stunts, towing, hazardous loads and misuse are prohibited. The renter bears broad loss/damage liability, including theft regardless of fault, depreciation, towing, storage, loss of use and administration or recovery/legal costs; clarify the applicable insurance and remaining liability before signing. The agreement treats non-return when due, or within 24 hours after an owner demand, as unlawful possession and says an arrest warrant may be sought.

Online reservations advertise instant booking confirmation and colour selection. Confirm the allocated bike and pickup details separately.

Contact the rental team on +66 94 447 7092 or through its enquiry form. Replies within 24 hours are advertised, not an emergency-response guarantee.

Applicable kilometre/time, fuel, selected-item, service and tax charges are the renter’s responsibility. Traffic and parking penalties carry an additional administration charge; its amount is not stated. Confirm the final quotation and conditional charges before committing.

Rental prices are published by hire length, subject to a four-day minimum. Confirm the price for a Scoopy hire of 15–27 days, which is not covered by its stated middle tariff band.

Security is THB 5,000 plus a passport copy for Click 125/160, Scoopy 110, ADV 160, PCX 160, Filano 125, Aerox 155 and NMAX 155; THB 10,000 plus a copy for ADV 350, Forza 350 and XMAX 300. X-ADV lists THB 10,000 plus original passport/visa; TMAX Black #08 lists THB 10,000 and Forza 750 Matt Black #96 THB 30,000 alongside original passport/visa. Confirm the security for the allocated large bike and whether originals are retained.

The copy-based security options let you keep your original passport. X-ADV, TMAX and Forza 750 instead list original passport and visa as security documents; clarify retention and any alternative before booking.

Prohibited use may lead to deposit retention. The release timetable, repayment method and itemized deduction/dispute process should be agreed before hire.

Click 125 accepts cash security with a passport copy. Confirm deposit-payment arrangements for other models.

Longer hires receive automatic duration-based discounts. The documented rate reductions begin at seven days and again at 28 days; obtain the quotation for your model and dates.

Each vehicle is advertised as receiving a 30-point pre-handover check and servicing/cleaning after every rental. Checks include brakes, lights, controls, tyres, oil, suspension and service-due mileage.

Brake-fluid level and condition are included in the inspection checklist. The fluid grade and replacement interval are not specified.

Forza 750 advertises “Full AA Insurance” included; most other models label basic insurance optional. Confirm the policy, insured people, limits, excess, exclusions and remaining damage/theft liability for the allocated bike. A general reference to compulsory insurance does not resolve these details.

A rider helmet is included free, and children’s helmets are available. Confirm passenger-helmet quantity, adult sizes and protective types before collection.

Get the owner’s consent before repairs or parts replacement. Unauthorized repairs, alterations and odometer/speedometer tampering are prohibited, with restoration costs assigned to the renter.

Promptly report theft, vandalism or an accident and supply the required police report and documents. Keep keys out of unattended vehicles and secure the locker/trunk. Theft may leave you liable regardless of fault, including towing, storage and loss-of-use costs; the rental period ends on the owner’s proper confirmation of theft or destruction, not merely on the incident.

Early returns receive no refund of the charged amount.

Late return is charged per hour at 25% of the daily rental rate. Do not assume a free grace period.

Tyre pressures are checked in front of the renter before departure. Long-term renters are encouraged to return to the shop weekly for pressure checks; fees and roadside availability are not stated.

Pickup is at 21/14–15 Moo 4, Wiset Road, Rawai. Free hotel/villa delivery and collection are advertised in Rawai–Sai Yuan, Nai Harn, Yanui and Chalong for hires of at least one week. Delivery also covers Kata, Ao Yon and Cape Panwa for applicable models, but free service there is not established. X-ADV/Forza 750 delivery names Rawai, Chalong, Nai Harn and Yanui; arrange the point and confirm eligibility. Return to the reservation’s stated location unless the owner agrees otherwise.

Published opening hours are Monday–Saturday 07:00–17:00, with Sunday by appointment. Confirm collection and return times directly.

The motorcycle is advertised with a full tank at handover. Confirm the required return fuel level and any fuel charge.

Parking is advertised at the showroom, and customer Wi-Fi is listed. Parking capacity, reservation and charges are not specified.