Enigma Phuket
Office: Rawai
Pickup and delivery
Office & pickup: 21/14–15 Moo4, Wiset Road, Rawai
Delivery to named southern Phuket areas is offered for hires of at least seven days.
Urban scooters
Motorcycle types listed: Urban scooters, Maxi scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click 125, Yamaha Aerox 155 ABS.
How the points add up
| Motorcycle and route fit | 4.50 / 9 |
|---|---|
| Booking and paperwork | 3.92 / 11 |
| Prices and deposits | 8.25 / 15 |
| Preparation and servicing | 3.97 / 20 |
| Equipment and luggage | 1.17 / 6 |
| Cover and problem-solving | 1.25 / 16 |
| Changes and returns | 0.00 / 5 |
| Longer-trip arrangements | 1.13 / 7 |
| Pickup and practicalities | 2.75 / 6 |
| Google Reviews | +3.00 |
| Final Score | 29.93 / 100 |
Google Reviews: 4.9 · 225 reviews.
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range5.00 / 5
Motorcycle types listed: Urban scooters, Maxi scooters.
ABS-equipped options5.00 / 5
Yamaha Aerox 155 ABS is an explicitly named rental option.
Rider-specific advice0.00 / 5
Information about this condition was not found in public sources.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality5.00 / 5
TMAX Tech Max is promoted for extended comfort with an electric screen and cruise control.
The Honda Click 125 is described as fuel-efficient; no consumption figure is given.
The Click 125 has lockable under-seat storage described as fitting a full-face helmet and personal belongings.
Model-year choice2.50 / 5
Numbered Honda Click 125 rental listings identify 2025 machines.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
Riding is permitted on Phuket island; all rental vehicles must remain there.
The agreement prohibits riding outside Phuket or outside Thailand.
Off-road permission0.00 / 5
Regular use away from maintained, paved roads is prohibited. The X-ADV's adventure styling does not override that restriction.
Booking and paperwork11 possible points
ID-copy handling2.50 / 5
The Click 125 requires a passport copy and THB 5,000 security. The operator does not say how long it keeps the copy or when it deletes it.
Rider eligibility2.50 / 5
A valid non-probationary driving licence must be presented before every hire; model pages add their passport and licence-category requirements.
Terms before commitment3.33 / 5
The full motorbike agreement can be read before booking, including use restrictions, damage liability and late-return rules.
The renter accepts broad liability for vehicle damage or loss, towing, storage, loss of use and related charges, and must obtain consent before repairs.
The agreement describes compulsory motorcycle cover, while model pages label basic insurance optional. The included policy and any extra premium are unclear from these conflicting descriptions.
Cancellation and no-shows0.00 / 5
Information about this condition was not found in public sources.
Reserved-bike substitutions0.00 / 5
Information about this condition was not found in public sources.
Booking confirmation0.00 / 5
Information about this condition was not found in public sources.
Copies of rental documents2.50 / 5
Online reservations are advertised with instant booking confirmation.
Direct rental contact5.00 / 5
The team accepts rental questions by its contact form and +66 94 447 7092, with a stated reply target of 24 hours for enquiries.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
Information about this condition was not found in public sources.
Published rental rates5.00 / 5
Click 125 hire costs THB 250 per day in the short-duration band; the general agreement imposes a four-day minimum.
Click 125 hire costs THB 200 per day for 7–27 days, giving a seven-day total of THB 1,400.
Click 125 hire costs THB 150 per day for 28–180 days, giving a 30-day total of THB 4,500.
Deposit amount3.13 / 5
The Click 125 requires a THB 5,000 deposit and a passport copy.
Click 125 requires THB 5,000 plus a passport copy. Larger models have different security requirements.
Keeping your passport5.00 / 5
The Click 125 needs a passport copy. For the TMAX, the operator requires the original passport and visa plus THB 10,000 security.
Deposit release and deductions0.00 / 5
Information about this condition was not found in public sources.
Deposit payment and currency0.00 / 5
Information about this condition was not found in public sources.
Rental payment methods5.00 / 5
Cash rental payment is listed.
Bank-card rental payment is listed.
PromptPay rental payment is listed.
Longer-rental savings5.00 / 5
Click 125 falls from THB 250 per day in the shorter band to THB 200 per day for a week or longer.
Click 125 costs THB 150 per day from 28 days, below its THB 250 short-hire rate.
The Click 125 tariff clearly separates 1–6, 7–27 and 28–180 day price bands, subject to the four-day rental minimum.
Preparation and servicing20 possible points
Checks before collection3.00 / 5
A published 30-point inspection is performed before handover, including brakes, tyres, lights, oil and controls.
Collection and return records0.00 / 5
Information about this condition was not found in public sources.
Scheduled servicing0.00 / 5
Information about this condition was not found in public sources.
Brake-fluid maintenance1.67 / 5
The pre-handover checklist expressly includes checking brake-fluid level and condition.
Suitable parts and supplies0.00 / 5
Information about this condition was not found in public sources.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs0.00 / 5
Information about this condition was not found in public sources.
Vehicle papers and cover1.50 / 5
The pre-handover checklist includes checking the road-tax expiry date. Confirm that the bike’s tax is valid for your rental.
The agreement refers to compulsory cover, but model pages label basic insurance optional. These descriptions do not clearly establish which cover is included.
Equipment and luggage6 possible points
Helmets and fit1.94 / 5
A rider helmet is included without an extra hire charge.
Clothing and boots0.00 / 5
Information about this condition was not found in public sources.
Rain gear and first aid0.00 / 5
Information about this condition was not found in public sources.
Phone mounts0.00 / 5
Information about this condition was not found in public sources.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
Information about this condition was not found in public sources.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Information about this condition was not found in public sources.
Roadside help and recovery0.00 / 5
Information about this condition was not found in public sources.
Fault-related replacement0.00 / 5
Information about this condition was not found in public sources.
Help arranging repairs0.00 / 5
Information about this condition was not found in public sources.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys5.00 / 5
The agreement requires prompt incident reports, appropriate police reports and delivery of related documents to the owner. It does not give a separate lost-key notification deadline.
Remove the key and secure the bike when unattended. The renter bears theft and damage liability and must cooperate with the operator's investigation.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision0.00 / 5
Information about this condition was not found in public sources.
Complaint escalation0.00 / 5
Information about this condition was not found in public sources.
Changes and returns5 possible points
Early-return refunds0.00 / 5
Early returns receive no refund of the paid rental amount.
The rental rules do not say whether returning early changes the rate charged for the days used.
Remote extensions0.00 / 5
Information about this condition was not found in public sources.
Motorcycle changes0.00 / 5
Information about this condition was not found in public sources.
Return-time allowance0.00 / 5
Each extra hour is charged at 25% of the daily rate; a free extra hour is not offered.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Information about this condition was not found in public sources.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice2.50 / 5
TMAX Tech Max includes touring-oriented comfort, an electric screen, cruise control and navigation. Its rental remains restricted to Phuket.
Passenger arrangements0.00 / 5
Information about this condition was not found in public sources.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
Information about this condition was not found in public sources.
Extensions while travelling0.00 / 5
Information about this condition was not found in public sources.
Changes between trip stages0.00 / 5
Information about this condition was not found in public sources.
Routes and travel guidance2.50 / 5
The guide recommends regular tyre-pressure checks and invites renters back to the shop to have pressures checked.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
The physical showroom is at 21/14–15 Moo 4, Wiset Road, Rawai. Delivery to named southern Phuket areas is offered for hires of at least seven days.
Regular opening hours0.00 / 5
The showroom opens 07:00–17:00 Monday to Saturday; Sunday visits are by appointment. Confirm any return after 17:00.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy0.00 / 5
Information about this condition was not found in public sources.
Parking and Wi-Fi5.00 / 5
The operator offers customer parking at the rental premises.
The operator offers complimentary customer Wi-Fi.
General customer help5.00 / 5
The contact page explicitly welcomes questions and special rental requests.
External review profile5.00 / 5
The matched Google rental profile identifies Enigma at its Rawai showroom.