Phuket Scooter Rental / Miss Air Co Ltd

Keep the scooter on Phuket island; taking it off-island or on a ferry is prohibited, including trips to Phang Nga or Krabi.

Passport, entry-stamp and driving-document photos are collected for the rental and related administration or claims. Data is retained for one year after rental, then archived or deleted unless longer legal retention applies. Access, correction and eligible deletion requests go through the operator’s privacy contact.

Renters must be at least 21 and present an original passport with a valid Thai entry stamp or visa and a motorcycle licence. The passport is photographed, not held as security. Confirm whether a Category A IDP is mandatory for your licence: requirements are inconsistent. Learning to ride on Phuket roads is not recommended.

Cancellation more than 48 hours before the start receives a full booking refund; less than 48 hours and no-shows are non-refundable. Confirm the rule exactly at 48 hours. Submit cancellation/refund requests in writing through official support. Approved refunds are described as going to the original card/payment method through Stripe and taking 5–10 business days to appear.

A specific scooter model can be reserved, subject to availability. Agree any substitution and its price/refund terms before accepting it.

Online booking includes an advertised instant email confirmation; staff then contact you to arrange delivery.

English-speaking staff offer rental support and help choosing a scooter. Call or WhatsApp +66 92 882 1757; LINE is listed separately as +66 063 104 6041.

Walk-ins are welcome; advance booking is recommended. One-day, weekly and longer rentals are offered, but delivery has a separate minimum.

A refundable cash security deposit is due on delivery. It depends on the scooter model and is confirmed during booking/before rental; agree the amount before committing. Do not assume a Panwa booking offer removes this separate security deposit.

Full deposit return requires return at the agreed time, undamaged, in the same condition and with the same fuel amount. Confirm repayment timing, method and deduction procedures before paying.

Cash rental payment is accepted and is due before collecting the scooter. Confirm whether cards/Stripe are accepted for your booking and whether an advance payment is required. For Panwa deliveries, clarify any payment-on-delivery arrangement separately from the cash security deposit.

Weekly and monthly bookings receive advertised automatic discounts that lower the daily rate when dates are selected. Rates also depend on model, availability and seasonal promotions.

Rentals include a clean, well-maintained scooter. The ADV 160 package additionally promises servicing and checks before delivery.

Inspect the scooter with staff before riding away and report existing damage immediately. Take photos/video and send the photos to the operator by WhatsApp immediately after signing; keep your own copies.

Included Por Ror Bor insurance covers basic injury-related medical expenses only. Scooter damage, theft, third-party vehicle/property damage and personal belongings are excluded. The renter remains responsible for uninsured costs, damage, lost/damaged keys, flat tires caused during hire, fines and theft/loss under the agreement; the deposit is not a stated liability cap. Only approved riders meeting the same age/licence requirements may ride.

A rider helmet is included. The ADV 160 package lists two included sanitized helmets; otherwise one-versus-two included helmets is unclear. Confirm the second helmet, any extra charge, fit and available sizes before booking.

Phone holders are available for many models on request; the ADV 160 holder and separate phone charger cost extra, although its on-bike charging socket is included. Charging equipment varies by model, and the Click 125 2014 socket is inconsistently described—confirm the actual equipment and accessory charges.

24/7 rental support is advertised, including roadside support for the ADV 160. For a breakdown, stop safely and contact the operator immediately with your location and problem; do not continue if unsafe. For a flat tire, stop and follow the operator’s instructions; tires damaged during hire are the renter’s responsibility.

Report lost keys immediately; do not force the ignition or arrange your own replacement. Report theft to the operator and local police. For an accident, seek emergency help if needed, notify the operator promptly, take photos when safe and follow police instructions. Discuss major repairs with the operator first.

Early return is allowed during business hours, but unused rental time is non-refundable. Report delays promptly: late return may add rental charges, and failure to return without contact may lead to a police report. Confirm any grace period and charge schedule in advance.

Request an extension remotely before the scheduled return; approval depends on scooter availability.

Two people may ride only on a scooter designed for two, and both must wear helmets. Children must be seated safely with a properly fitting helmet; parents are responsible for the safety decision. Child-size helmet stock is not guaranteed.

Wear a helmet and obey traffic rules. Do not ride after alcohol or drugs that impair driving. Check the scooter before departure and keep the operator’s contact details available.

Pickup is at 183/6 Phangnga Road, Talat Yai, Phuket Town. Delivery requires both at least three rental days and THB 1,200 in rental charges. Delivery/pick-up is free within selected service zones; confirm your exact address and any other fee. Express delivery adds THB 200; airport delivery costs THB 500, distinct from free hotel/villa delivery in the Mai Khao/Layan airport-area zone. A different return location may be possible; a THB 100 rebooking charge is stated, so confirm its application and any collection fee.

Published office hours are 09:00–18:00 daily. Confirm your collection and return appointment; 24/7 support does not mean round-the-clock handover.

The scooter is supplied full and must be returned full. Follow the fuel-cap sticker; the operator instructs 91 gasoline for 110–125cc and 95 for 150–350cc. Return all supplied helmets and accessories and remove personal belongings.