Rentacar Phuket
Office: Rawai
Pickup and delivery
Office & pickup: 48/24 Rawai, Mueang Phuket,83130
Physical collection is at Breakers Sports & Draft Beer Restaurant. Other named areas are delivery destinations, with separate one-way pickup and return fees.
Listed motorcycles
Motorcycle types listed: Urban scooters, Maxi scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click or Yamaha Filano125 or similar Category booking.
Maxi scooters: Yamaha XMAX or Honda Forza or similar Category booking.
How the points add up
| Motorcycle and route fit | 1.25 / 9 |
|---|---|
| Booking and paperwork | 6.04 / 11 |
| Prices and deposits | 4.33 / 15 |
| Preparation and servicing | 2.50 / 20 |
| Equipment and luggage | 1.17 / 6 |
| Cover and problem-solving | 2.13 / 16 |
| Changes and returns | 2.34 / 5 |
| Longer-trip arrangements | 1.13 / 7 |
| Pickup and practicalities | 2.25 / 6 |
| Google Reviews | +0.00 |
| Final Score | 23.13 / 100 |
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range3.33 / 5
Motorcycle types listed: Urban scooters, Maxi scooters.
ABS-equipped options0.00 / 5
Information about this condition was not found in public sources.
Rider-specific advice0.00 / 5
Information about this condition was not found in public sources.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality0.00 / 5
Information about this condition was not found in public sources.
Model-year choice0.00 / 5
Information about this condition was not found in public sources.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
Scooters have unlimited mileage but must remain on Phuket island.
Scooters cannot leave Phuket or travel by ferry. The four-province allowance is for cars only.
Off-road permission0.00 / 5
Driving off normal public roads, on beaches or through flooded areas is prohibited.
Booking and paperwork11 possible points
ID-copy handling2.50 / 5
The company keeps personal data for rental, accounting, insurance, legal and dispute needs. Contact the company with privacy questions; it does not give a separate storage period for passport copies.
Rider eligibility2.50 / 5
Foreign riders must present original passport, full domestic motorcycle licence and a valid motorcycle-class IDP. Thai riders may use the corresponding Thai licence and valid Thai ID or passport.
Terms before commitment3.33 / 5
Rental terms are published before payment and describe deposits, documents, use restrictions, cancellation and liabilities.
The renter is liable for applicable damage, missing equipment, fines, fuel, late return and other contract charges, including losses not covered by insurance.
Cancellation and no-shows5.00 / 5
Cancellation more than 168 hours before pickup returns 50% of the prepaid rental amount. At 168 hours or less, none of that prepayment is refunded; security is handled separately.
No-shows are non-refundable. If the operator cannot supply a suitable substitute for an unavailable category, it refunds the affected prepaid rental and releases the security deposit.
Reserved-bike substitutions2.50 / 5
Reservations secure a vehicle category, not an exact model, colour or registration. The specific model is allocated at handover.
Booking confirmation0.00 / 5
Information about this condition was not found in public sources.
Copies of rental documents2.50 / 5
A reservation is confirmed only after full prepayment and issuance of a booking reference.
Direct rental contact5.00 / 5
The rental team accepts calls and WhatsApp on +66 92 970 2876.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
Information about this condition was not found in public sources.
Published rental rates1.67 / 5
The category page publishes monthly-based daily equivalents: THB 183 for 125cc, THB 250 for 150cc, THB 267 for ADV and THB 600 for 300cc scooters. These are not one-day rental prices.
Deposit amount3.13 / 5
The lowest published scooter security is THB 3,000.
Scooter security is THB 3,000 for 125cc, THB 5,000 for 150cc or ADV, and THB 7,000 for 300cc.
Keeping your passport0.00 / 5
Information about this condition was not found in public sources.
Deposit release and deductions2.50 / 5
After the return inspection clears the bike, the company starts refunding the deposit to the original payment method within seven business days. Banks may take another 5–30 days. Unresolved claims can delay the refund or reduce the amount returned.
Deposit payment and currency0.00 / 5
Refunds are calculated in Thai baht. Exchange-rate losses and third-party payment fees are generally not reimbursed.
Rental payment methods5.00 / 5
Rental prepayment can be made in cash at the Rawai office.
Visa and Mastercard rental payments are accepted through a secure payment link.
Thai QR or PromptPay is accepted for rental payment.
Longer-rental savings0.00 / 5
Information about this condition was not found in public sources.
Preparation and servicing20 possible points
Checks before collection0.00 / 5
Information about this condition was not found in public sources.
Collection and return records5.00 / 5
At handover, existing marks should be entered on the condition report, and renters are told to keep their own dated photos or video.
Renters are told to take dated photos or video again at return; the contract requires a return inspection and uses the handover condition record.
Scheduled servicing0.00 / 5
Information about this condition was not found in public sources.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies0.00 / 5
Information about this condition was not found in public sources.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs0.00 / 5
Information about this condition was not found in public sources.
Vehicle papers and cover0.00 / 5
Information about this condition was not found in public sources.
Equipment and luggage6 possible points
Helmets and fit1.94 / 5
A standard rider helmet is included. Premium helmets cost THB 100 per day.
Clothing and boots0.00 / 5
Information about this condition was not found in public sources.
Rain gear and first aid0.00 / 5
Information about this condition was not found in public sources.
Phone mounts0.00 / 5
A phone holder costs THB 50 per day; it is not an included free accessory.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
Information about this condition was not found in public sources.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Information about this condition was not found in public sources.
Roadside help and recovery0.00 / 5
Information about this condition was not found in public sources.
Fault-related replacement0.00 / 5
Information about this condition was not found in public sources.
Help arranging repairs0.00 / 5
Information about this condition was not found in public sources.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys2.50 / 5
Accidents, theft, loss, breakdowns and damage must be reported immediately to +66 92 970 2876; police or emergency services should be contacted when appropriate.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision0.00 / 5
Information about this condition was not found in public sources.
Complaint escalation5.00 / 5
Send complaints or refund requests by the company phone or WhatsApp. Include your name, booking reference, pickup details, what happened and any supporting photos or records.
The company aims to acknowledge a complete request within three business days and decide within ten. More complex cases may need extra information and take longer.
Changes and returns5 possible points
Early-return refunds1.43 / 5
Early return and unused rental time are non-refundable and do not earn a credit.
Unused days are not repriced or refunded after early return.
Remote extensions5.00 / 5
An extension can be requested by contacting the team before return and requires written approval, availability and prepayment.
Motorcycle changes2.50 / 5
A voluntary model swap can incur a higher rental rate and delivery or exchange fees; a cheaper model does not earn a refund.
An approved upgrade or vehicle exchange requires payment of any price increase and applicable exchange or delivery charges. No refund is due when the replacement costs less.
Return-time allowance0.00 / 5
Information about this condition was not found in public sources.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Information about this condition was not found in public sources.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice0.00 / 5
Information about this condition was not found in public sources.
Passenger arrangements0.00 / 5
Information about this condition was not found in public sources.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
Information about this condition was not found in public sources.
Extensions while travelling5.00 / 5
A travelling renter may request an extension remotely before the agreed return time; written approval and advance payment are required, and scooters still cannot leave Phuket.
Changes between trip stages2.50 / 5
Changing models between stages can incur extra rental and exchange costs; switching to a cheaper model does not earn a refund.
A change between trip stages is subject to written approval and availability; the renter pays any higher rate and exchange or delivery charges, with no refund for a cheaper replacement.
Routes and travel guidance2.50 / 5
The driving guide covers licence documents, helmets, wet roads and checks to perform at handover.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
Physical collection is at 48/24 Rawai, at Breakers Sports & Draft Beer Restaurant. Other named areas are delivery destinations, with separate one-way pickup and return fees.
Regular opening hours0.00 / 5
Normal handover hours are 09:00–18:00 daily.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy0.00 / 5
The fuel level is recorded at collection and the vehicle must return at the same level unless the signed agreement says otherwise.
Parking and Wi-Fi0.00 / 5
Information about this condition was not found in public sources.
General customer help5.00 / 5
The team invites questions before payment through its phone, WhatsApp and Rawai pickup point.
External review profile5.00 / 5
An external business profile lists Rentacar Phuket at 48/24 Rawai. It does not establish how many customer reviews are available.