Rentacar Phuket

ABS-equipped options are listed, but a booking reserves only a scooter category. Confirm ABS on the actual scooter assigned at handover; a similar-category substitute is not guaranteed to have it.

Scooter mileage is unlimited on Phuket island only. Do not cross into another province, use a ferry or transport the scooter off the island; prohibited travel can bring penalties and loss of insurance cover.

Use only normal public roads: beaches, off-road routes, floodwater and unsuitable conditions are prohibited. Racing, speed tests, towing, sub-rental, commercial passenger transport and driving instruction are also prohibited.

No passport or licence upload is required online; staff check originals at handover. Identity and rental records are retained as needed for rental, accounting, insurance, disputes, safety and legal duties. Privacy requests go through the company contact and may require identity verification; no fixed deletion period is stated.

Every scooter driver must be at least 18, named on the agreement and present qualifying original documents. Additional drivers have no extra-driver fee. Foreign visitors should bring their original passport, full domestic motorcycle licence and motorcycle-class IDP; a valid Thai motorcycle licence is accepted. Confirm the IDP requirement before paying rather than assuming it is optional. Copies, photos and screenshots do not replace originals. Missing, expired or unsuitable documents, false information or refusal to sign can mean refused handover with no rental-prepayment refund.

The agreement, booking confirmation and condition report set the rental terms; a specific signed term prevails where legally permitted. You are responsible for uncovered loss and rental-period fines, tolls, parking, clamps, towing and related administration charges, including later notices. Insurance may exclude unlisted or unlicensed drivers, intoxication, dangerous driving, prohibited use or travel, late reporting, false information, deliberate damage, wrong fuel, off-road and flood driving. Confirm the actual scooter cover, excess and maximum liability before payment. A THB 20,000 medical-cover limit and renter responsibility for all damage/theft remain unconfirmed; do not assume damage or theft is insured. The security deposit is not stated to cap liability.

For direct bookings, cancellation received more than 168 hours before pickup refunds 50% of prepaid rental, extras and pickup/return charges; at 168 hours or less, or for a no-show, none is refunded. Send a complete written request identifying the renter and booking; attempted calls, unreceived messages and chargebacks are not cancellation. Security is separate and refundable before handover less properly due sums. If no reserved category or suitable similar/better substitute can be supplied, the affected prepaid rental is refunded and security released. Approved non-deposit refunds start within 14 business days after required details are received, to the original payer and method, with another 5–30 days for processing. Refunds are in baht; exchange movements and payment-provider fees are generally not reimbursed. Third-party bookings follow the seller’s refund process. Customer-caused refusal or termination follows cancellation/deduction rules; events outside reasonable control may lead to rescheduling, substitution or cancellation with legally required remedies. The operator limits liability to the affected rental payments and excludes indirect and replacement-travel costs where law permits; mandatory consumer rights remain.

A booking reserves a category, not an exact model, colour or registration. The actual model is assigned at handover; an unavailable category may be replaced with a similar or better one. Confirm any price difference and your right to decline a suitable substitute before paying.

A booking is confirmed only after full payment for rental, selected extras and agreed pickup/return charges, plus issue of a booking reference, unless expressly agreed otherwise in writing. A quote, payment attempt, hold or staff message is not enough. Changes to dates, times, locations, category, drivers or extras need written approval and are subject to availability, eligibility, current rates and administration/delivery fees; pay any increase before approval. Removing prepaid days or services invokes cancellation rules.

Telephone or WhatsApp: +66 92 970 2876. Use [email protected] for availability and reservations, and [email protected] for existing-rental assistance.

Rental price, security deposit, extras and separate pickup/return charges are shown before confirmation/payment. Rates depend on dates, category and locations; confirm all agreement-specific late, damage, cleaning and incident charges before signing.

Daily-to-monthly scooter rentals are offered, subject to date/category availability. Weekly, fortnightly and monthly pricing is calculated from your dates; monthly pricing applies from 30 days. Displayed “from per day” figures are monthly-rate equivalents divided by 30, not standalone one-day prices. Obtain the total for your exact dates.

Refundable scooter security is THB 3,000 for 125cc, THB 5,000 for 150cc or ADV, and THB 7,000 for 300cc. It is separate from rental prepayment and subject to the agreement and return inspection.

After a clear return inspection with nothing due, deposit release to the original payment method starts within 7 business days; the payment provider may take another 5–30 days. A reasonable amount may be held for unresolved claims, with an interim-status target of 14 business days and balance release within 7 business days after settlement. Deductions may cover properly due damage/excess, missing keys/equipment, abnormal cleaning, fuel, recovery, late return, fines, prohibited travel and incident administration. Later-discovered permitted charges can remain payable after release.

Rental payments can be made in cash at Rawai, by Thai bank transfer or QR/PromptPay, or by Visa/Mastercard secure payment link, subject to booking instructions. Identify a third-party payer with the booking reference; do not send card details through ordinary email/chat. Confirm payment fees: a 5% card surcharge and 2% cryptocurrency surcharge remain unconfirmed, as does cryptocurrency acceptance.

Inspect the scooter, equipment and fuel with staff and record existing marks in the handover report. Keep dated photos/video before departure and again at return; the return is inspected against the agreed condition.

A standard rider helmet is included. A premium helmet costs THB 100 per day, subject to availability; confirm passenger helmets and sizes separately.

A scooter phone holder costs THB 50 per day, subject to availability. Inspect accessories at handover; missing, damaged or excessively dirty items may be charged under the agreement.

After theft, loss, accident, breakdown, warning lights or damage, stop safely and contact +66 92 970 2876 immediately; involve police or emergency services as appropriate. Do not abandon the vehicle, admit liability or arrange repairs without instruction except for immediate safety action. Do not leave an accident scene or move a badly damaged vehicle without appropriate instruction. Return all keys, documents and equipment; properly due lost-key or missing-equipment costs may be deducted from security.

Submit complaints or refund requests in writing with renter name, booking reference, scheduled pickup, reason and supporting evidence. The target is acknowledgement within 3 business days and a decision within 10; complex cases may take longer with follow-up. A chargeback is not itself a cancellation or refund entitlement; lawful unauthorised-transaction rights are preserved.

Early return, unused time, lower mileage and unused extras receive no refund or credit; the prepaid rental is not repriced for the shorter actual hire.

Request extra time before the agreed return deadline. An extension needs written approval and prepayment, depends on availability and may use a different rate; contacting the team does not itself extend the rental.

A voluntary scooter exchange needs availability and written approval. Pay any price increase and delivery/exchange cost; a cheaper replacement does not produce a refund. If your requested change is unavailable and you decline the original booking, normal cancellation rules apply.

A rental day is 24 hours from agreed pickup. Return at the confirmed time and place with all keys, documents and equipment. Unapproved overrun is charged hourly until the agreement’s full-day threshold, then another 24-hour period; confirm the hourly fee, threshold and any grace allowance in advance. Liability continues until recovery and inspection, and cover may be affected.

Public scooter-selection and preparation guidance covers experience, passenger/load and hills, documents, safety and pre-handover checks. It is guidance, not a training or test-ride service.

Pickup and return at 48/24 Rawai, beside Breakers Sports & Draft Beer Restaurant, have no location fee. Each pickup/delivery and return/collection journey is charged separately: Chalong, Kata (including Kata Noi) or Karon THB 400; Phuket Town or Kathu THB 500; Patong THB 600; Airport or Mai Khao THB 800. Kamala/Bang Tao pricing is unresolved at THB 600 versus THB 700 each way—confirm before payment. Different pickup and return locations are allowed, subject to scooter availability and agreed exact addresses.

Normal handover and contact hours are 09:00–18:00 daily, including scooter delivery/collection.

Fuel level and fuel type are recorded at handover. Return at the same level unless the signed agreement specifies otherwise. Wrong-fuel damage is not covered; ask staff if unsure which fuel to use.