Tamarind Motorbike Rentals & Tours
Office: Rawai
Pickup and delivery
Office: 17/127 Rawai, Mueang Phuket
Pickup is at 17/127 Rawai Moo 2. Delivery and collection are advertised as free for rentals of at least four days.
Listed motorcycles
Motorcycle types listed: Urban scooters, Road motorcycles, Maxi scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Scoopy 110, Honda PCX 160.
Road motorcycles: Honda CB500X.
Maxi scooters: Honda ADV 350.
How the points add up
| Motorcycle and route fit | 2.06 / 9 |
|---|---|
| Booking and paperwork | 7.50 / 11 |
| Prices and deposits | 8.19 / 15 |
| Preparation and servicing | 3.61 / 20 |
| Equipment and luggage | 1.17 / 6 |
| Cover and problem-solving | 2.25 / 16 |
| Changes and returns | 1.63 / 5 |
| Longer-trip arrangements | 0.75 / 7 |
| Pickup and practicalities | 3.00 / 6 |
| Google Reviews | +0.00 |
| Final Score | 30.15 / 100 |
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range3.33 / 5
Motorcycle types listed: Urban scooters, Road motorcycles, Maxi scooters.
ABS-equipped options0.00 / 5
Information about this condition was not found in public sources.
Rider-specific advice0.00 / 5
Information about this condition was not found in public sources.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality3.75 / 5
The ADV 350 description emphasises an upright, comfortable position for longer rides.
The ADV 350 description identifies useful scooter storage for touring and couples.
Model-year choice2.50 / 5
The catalogue includes PCX 2025 and ADV 160 2025 options.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
The homepage advertises unlimited mileage for exploring Phuket.
Off-road permission0.00 / 5
Information about this condition was not found in public sources.
Booking and paperwork11 possible points
ID-copy handling5.00 / 5
Passport and licence uploads are used for rental eligibility and operations; physical inspection is still required at pickup.
Incomplete uploads are deleted after 60 minutes, replaced uploads after 30 days and other uploads after 365 days, unless an exception applies. Privacy questions can be sent to the published email or phone number.
Rider eligibility2.50 / 5
The main FAQ sets a minimum age of 18; a specific riding-experience requirement is not published there.
The FAQ requires a valid motorcycle licence; the online policy requires physical identity and applicable licence inspection at handover.
Terms before commitment5.00 / 5
Online policies explain the conditions before booking. You sign a separate paper agreement for your rental before collection.
The paper agreement records the bike, rental dates, price, condition and deposit. The online policies explain damage charges and the evidence needed, plus fuel, late-return and equipment charges.
The main FAQ says motorcycles are insured, but the detailed policy expressly does not promise specific coverage or liability limits.
Cancellation and no-shows5.00 / 5
If Tamarind receives your cancellation more than 72 hours before pickup, it keeps up to THB 1,000 of the rental payment remaining after any refund still owed from your latest eligible pre-pickup booking change is set aside, and refunds the rest. At exactly 72 hours or less, it keeps that remaining rental payment. The earlier refund remains due only up to your current overpayment; money already refunded is not paid twice.
If you have not contacted Tamarind, it may mark you as a no-show three hours after the scheduled pickup time. If Tamarind itself cancels, it refunds all rental payments and any cash security deposit, releases an unused card hold, and separately refunds any security payment already taken from your card. Tamarind covers payment-provider fees and starts refunds due for its cancellation within two business days; arrival in your bank account can take longer.
Reserved-bike substitutions0.00 / 5
Information about this condition was not found in public sources.
Booking confirmation5.00 / 5
When staff approval is required, submitting the form sends a request; the booking is confirmed when Tamarind approves it. Your payment deadline starts at approval. Using the Thailand calendar date at that moment, you have 1 hour if pickup is that day or earlier, 3 hours if pickup is the next day, or 24 hours if pickup is two or more days later. If the deadline would fall between 20:00 and 08:00 Thailand time, it moves forward to the next 09:00. You receive the full payment window even if it ends after the scheduled pickup, but payment is still required before handover. Delayed or resent payment instructions do not restart the clock.
Copies of rental documents0.00 / 5
Information about this condition was not found in public sources.
Direct rental contact5.00 / 5
Alex and Mei provide direct rental contact through the published phones and email.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
The current ADV 350 catalogue and model page agree: THB 850/day, THB 4,500/week, THB 7,200/two weeks and THB 11,000/month. Conditional return charges are published separately.
Published rental rates5.00 / 5
The catalogue quotes Scoopy/Click at THB 250/day and CB500X at THB 1,200/day.
The catalogue quotes Scoopy/Click at THB 1,500/week and CB500X at THB 6,500/week.
The catalogue quotes Scoopy/Click at THB 3,000/month and CB500X at THB 18,000/month.
Deposit amount3.13 / 5
The current deposit policy states that each motorcycle's separate security amount is shown before booking.
Keeping your passport0.00 / 5
Information about this condition was not found in public sources.
Deposit release and deductions5.00 / 5
Cash security is returned after inspection in THB; unused card holds are released, but bank availability can take several days.
Any deduction needs a recorded reason and supporting details, such as a condition photo, fee, repair invoice or replacement cost.
Deposit payment and currency2.50 / 5
The standard security arrangement requires the full agreed deposit in Thai-baht cash at pickup.
When offered, an Omise card hold lasts at most seven days and must cover return plus 24 hours; longer rentals require cash.
Security is accepted and returned in THB only; foreign-currency deposits are expressly excluded.
Rental payment methods1.25 / 5
The payment rules allow QR payment records, but QR availability depends on the booking stage and staff must match the payment to the booking.
Longer-rental savings5.00 / 5
The Scoopy/Click weekly tariff is below seven times the daily rate.
The monthly tariff has a lower daily equivalent than short hire.
Public catalogue tiers describe daily/weekly/monthly pricing; full original prepayment also has a stated 5% discount, with specified exclusions.
Preparation and servicing20 possible points
Checks before collection0.00 / 5
Information about this condition was not found in public sources.
Collection and return records2.50 / 5
Staff record return condition, photos, fuel, odometer and accessories against the handover record.
Scheduled servicing0.00 / 5
Information about this condition was not found in public sources.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies0.00 / 5
Information about this condition was not found in public sources.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs2.92 / 5
The damage policy expressly excludes normal wear from chargeable damage.
Vehicle papers and cover1.50 / 5
The main FAQ states that every motorcycle is insured; policy identity, limits and applicable exclusions remain unspecified.
Equipment and luggage6 possible points
Helmets and fit1.94 / 5
The main FAQ provides a helmet without an extra hire charge.
Clothing and boots0.00 / 5
Additional safety gear is offered for hire, but garment types are not identified.
Rain gear and first aid0.00 / 5
Information about this condition was not found in public sources.
Phone mounts0.00 / 5
Information about this condition was not found in public sources.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
Information about this condition was not found in public sources.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
Information about this condition was not found in public sources.
Roadside help and recovery2.50 / 5
The homepage advertises 24/7 roadside assistance; the detailed service boundary and response commitment are not stated.
Fault-related replacement0.00 / 5
The online terms promise a replacement without an upgrade fee when Tamarind causes the need for a change. They do not clearly explain the replacement charge for every mechanical breakdown.
Help arranging repairs5.00 / 5
The main FAQ offers 24/7 help with repairs and replacement arrangements after immediate contact.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys0.00 / 5
Information about this condition was not found in public sources.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision0.00 / 5
Accident-reporting assistance is offered; help with damage negotiations is not explicitly described.
Complaint escalation0.00 / 5
Information about this condition was not found in public sources.
Changes and returns5 possible points
Early-return refunds0.00 / 5
Voluntary early return has no automatic refund; a recorded Tamarind-caused exception may allow one.
Remote extensions5.00 / 5
Extensions can be requested and agreed remotely before the due time, subject to availability and an accepted new quote.
Motorcycle changes2.50 / 5
After handover, customer-requested upgrades are priced for the remaining time; a voluntary downgrade does not automatically trigger a refund.
Return-time allowance0.00 / 5
Only the first 30 late minutes are free; thereafter THB 200 per started hour applies, capped at the model's daily rate.
Longer-trip arrangements7 possible points
Support during longer trips0.00 / 5
Information about this condition was not found in public sources.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice2.50 / 5
The ADV 350 page describes extended-ride comfort, storage and two-up practicality.
Passenger arrangements0.00 / 5
Information about this condition was not found in public sources.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
Information about this condition was not found in public sources.
Extensions while travelling5.00 / 5
You can agree an extension before the return deadline without going back to the office, subject to availability and any required change to the deposit arrangement.
Changes between trip stages2.50 / 5
A requested upgrade after handover is charged pro rata for the remaining rental period.
Routes and travel guidance0.00 / 5
Information about this condition was not found in public sources.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
Pickup is at 17/127 Rawai Moo 2. Delivery and collection are advertised as free for rentals of at least four days.
Regular opening hours0.00 / 5
The matched public listing advertises 09:00–20:00 opening hours.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy5.00 / 5
The FAQ advertises a full tank and full return. The detailed fuel policy charges THB 150 per missing mark against the recorded handover gauge level.
Parking and Wi-Fi0.00 / 5
Information about this condition was not found in public sources.
General customer help5.00 / 5
The team welcomes direct rental questions and offers practical trip help.
External review profile5.00 / 5
The external Rawai listing shows the business’s address, phone number and official website. Customer reviews describe individual experiences, not guaranteed rental terms.