Bikago
Office: Bang Tao
Choose a rental service
Pickup and delivery
Office & pickup: 30 Srisoonthorn Road, Choeng Thale, Phuket
Karon is served by delivery from the Cherngtalay operation; it is not a verified Karon branch. Free-delivery eligibility differs between two- and three-day wording.
Listed motorcycles
Motorcycle types listed: Urban scooters, Maxi scooters.
Models listed for this rental service
These models are recorded in the available sources; this is not a live availability list.
Urban scooters: Honda Click 125, Honda Scoopy, Honda Click 160 ABS, Yamaha NMax, Honda PCX, Honda ADV 160.
Maxi scooters: Honda ADV 350, Yamaha XMAX.
How the points add up
| Motorcycle and route fit | 3.63 / 9 |
|---|---|
| Booking and paperwork | 7.13 / 11 |
| Prices and deposits | 5.13 / 15 |
| Preparation and servicing | 3.60 / 20 |
| Equipment and luggage | 2.93 / 6 |
| Cover and problem-solving | 3.50 / 16 |
| Changes and returns | 3.41 / 5 |
| Longer-trip arrangements | 3.31 / 7 |
| Pickup and practicalities | 3.00 / 6 |
| Google Reviews | +0.00 |
| Final Score | 35.63 / 100 |
Rental conditions
Read the published rental terms across 72 topics. Missing information does not mean a service is unavailable. Scores follow the published scoring method and are rounded only after the calculation.
Motorcycle and route fit9 possible points
Motorcycle range3.33 / 5
Motorcycle types listed: Urban scooters, Maxi scooters.
ABS-equipped options5.00 / 5
The Cherngtalay page expressly advertises the Honda Click 160 ABS.
Rider-specific advice0.00 / 5
Information about this condition was not found in public sources.
Pre-rental test ride0.00 / 5
Information about this condition was not found in public sources.
Long-ride practicality2.50 / 5
The Phuket guide describes NMAX, PCX and ADV 160 as comfortable choices for all-day riding.
Model-year choice0.00 / 5
Information about this condition was not found in public sources.
New and low-mileage options0.00 / 5
Information about this condition was not found in public sources.
Permitted travel area2.50 / 5
Phuket rentals are marketed for trips around the island.
The Phuket FAQ's island-only rule conflicts with neighbouring-province touring advice; get the permitted route confirmed before commitment.
Off-road permission0.00 / 5
The general rental contract restricts bikes to roads and excludes beaches/off-road use, despite adventure-oriented marketing.
Booking and paperwork11 possible points
ID-copy handling2.50 / 5
The privacy policy explains why personal data is kept, when it is deleted or anonymised, and whom to contact. It does not specifically say whether passport copies are collected.
Rider eligibility5.00 / 5
Drivers must be 18–71 and already able to ride; staff assess riding ability at handover and may cancel an unsafe rider's booking.
Handover requires the driving licence, passport and card used for booking; an IDP may also be required.
Terms before commitment5.00 / 5
The public terms cover rental, payment, cancellation and Thailand-specific conditions.
The renter is responsible for traffic fines, tyre damage and lost accessories; optional bike insurance changes damage/theft exposure.
Motorbike damage/theft cover is optional, with a USD 95 excess; it excludes medical and third-party liability.
Cancellation and no-shows2.50 / 5
Cancellation protection refunds unused days less its cost and applicable refund fees; without it, date/person changes require at least 24 hours' notice.
Reserved-bike substitutions2.50 / 5
If the reserved bike is unavailable, the terms allow a similar or upgraded bike at no extra charge.
Booking confirmation0.00 / 5
Information about this condition was not found in public sources.
Copies of rental documents2.50 / 5
The help centre describes emailed booking confirmation.
Direct rental contact5.00 / 5
Bikago provides direct customer-care contact for rental questions and assistance.
Walk-in arrangements0.00 / 5
Information about this condition was not found in public sources.
Paperwork process0.00 / 5
Information about this condition was not found in public sources.
Prices and deposits15 possible points
Taxes and added charges0.00 / 5
The Phuket page says free hotel delivery begins at two days in some sections and three days in another; the Thailand terms require three days.
Published rental rates0.00 / 5
Information about this condition was not found in public sources.
Deposit amount0.00 / 5
Information about this condition was not found in public sources.
Keeping your passport5.00 / 5
Bikago states it does not hold customers' passports as collateral.
Deposit release and deductions2.50 / 5
The help centre aims to initiate deposit refunds within 24 business hours after undamaged return; card refunds can take 5–10 business days and PayPal is immediate.
Deposit payment and currency1.25 / 5
The general terms exclude cash payments, including ordinary security-payment arrangements.
Without optional bike insurance, USD 750 may be authorised or charged to a credit card as security.
Foreign-currency cash deposits are not offered under the no-cash policy.
Rental payment methods2.50 / 5
The published payment terms do not accept cash.
Website payment supports Visa, Mastercard and American Express, as well as PayPal.
Longer-rental savings0.00 / 5
Information about this condition was not found in public sources.
Preparation and servicing20 possible points
Checks before collection3.00 / 5
Phuket-specific material promises inspections between hires.
Collection and return records0.00 / 5
Information about this condition was not found in public sources.
Scheduled servicing0.00 / 5
Information about this condition was not found in public sources.
Brake-fluid maintenance0.00 / 5
Information about this condition was not found in public sources.
Suitable parts and supplies0.00 / 5
Information about this condition was not found in public sources.
Specialist repair facilities0.00 / 5
Information about this condition was not found in public sources.
Servicing and wear costs0.00 / 5
Information about this condition was not found in public sources.
Vehicle papers and cover2.00 / 5
Thailand rentals include copies of vehicle registration and tax papers, which the rider must carry.
Equipment and luggage6 possible points
Helmets and fit3.33 / 5
A fitted, sanitised rider helmet is included.
A second fitted, sanitised helmet is included for the passenger.
Clothing and boots0.00 / 5
Information about this condition was not found in public sources.
Rain gear and first aid4.00 / 5
The Phuket offer includes a basic first-aid kit.
Phone mounts3.33 / 5
A phone holder is included in the Phuket rental offer.
Included top boxes0.00 / 5
Information about this condition was not found in public sources.
Side cases and bags0.00 / 5
Information about this condition was not found in public sources.
Luggage straps0.00 / 5
Information about this condition was not found in public sources.
Baggage storage0.00 / 5
The help centre says luggage storage is not available at any location.
Cover and problem-solving16 possible points
Medical cover0.00 / 5
The optional motorbike-insurance product excludes health cover; separate included rider medical protection is not described.
The optional motorbike-insurance product excludes health cover; separate included passenger medical protection is not described.
The optional bike-insurance product excludes third-party liability.
Roadside help and recovery5.00 / 5
Free roadside help is limited to the service area associated with the Thailand booking.
Optional motorbike insurance includes repair and repatriation costs above the USD 95 excess; this is not unconditional free recovery.
Fault-related replacement0.00 / 5
Information about this condition was not found in public sources.
Help arranging repairs5.00 / 5
Customer Care arranges repair or replacement when notified that a bike has a fault or is unroadworthy.
Repair charges and estimates0.00 / 5
Information about this condition was not found in public sources.
Theft and lost keys0.00 / 5
Information about this condition was not found in public sources.
Help with insurance claims0.00 / 5
Information about this condition was not found in public sources.
Help after a collision0.00 / 5
Information about this condition was not found in public sources.
Complaint escalation0.00 / 5
Information about this condition was not found in public sources.
Changes and returns5 possible points
Early-return refunds3.57 / 5
Unused rental days can be refunded when Cancellation Insurance was purchased, less the insurance cost and applicable fees.
Remote extensions5.00 / 5
Extensions can be requested by WhatsApp or email and depend on availability.
Motorcycle changes2.50 / 5
A one-time switch is permitted within three hours of receipt, subject to availability; an upgrade costs extra, but a numerical price difference is not published.
Return-time allowance0.00 / 5
Information about this condition was not found in public sources.
Longer-trip arrangements7 possible points
Support during longer trips2.50 / 5
Thailand assistance covers only the booking location's defined service area; coverage for every permitted longer route is not established.
Trip luggage equipment0.00 / 5
Information about this condition was not found in public sources.
Itinerary-specific advice2.50 / 5
The Phuket guide describes comfort and luggage practicality of larger scooters for extended riding.
Passenger arrangements1.25 / 5
The Phuket package includes helmets for both rider and passenger.
The optional damage/theft policy excludes medical cover for rider and passenger.
Test ride before departure0.00 / 5
Information about this condition was not found in public sources.
Storage during a trip0.00 / 5
The help centre explicitly says luggage storage is unavailable across its locations.
Extensions while travelling5.00 / 5
Travellers may request extra hire time remotely by WhatsApp or email, subject to availability.
Changes between trip stages0.00 / 5
Information about this condition was not found in public sources.
Routes and travel guidance5.00 / 5
The Phuket guide provides local route-loop suggestions and stops for trip planning.
The Phuket guide publishes preparation and riding guidance for visitors.
Pickup and practicalities6 possible points
Local pickup options5.00 / 5
Karon is served by delivery from the Cherngtalay operation; it is not a verified Karon branch. Free-delivery eligibility differs between two- and three-day wording.
Regular opening hours0.00 / 5
Published opening times differ. Confirm your collection and return times directly.
Out-of-hours arrangements0.00 / 5
Information about this condition was not found in public sources.
Fuel return policy5.00 / 5
Bikes are delivered full and must return full; Thailand shortfalls incur fuel cost plus a USD 5 handling charge.
Parking and Wi-Fi0.00 / 5
Information about this condition was not found in public sources.
General customer help5.00 / 5
Customer Care explicitly welcomes rental questions and requests for help.
External review profile5.00 / 5
A dedicated Tripadvisor profile identifies Bikago Scooter Rentals Phuket.